How to purchase and activate the CityBee subscription?

To subscribe to CityBee, open the CityBee app and go to the ‘Subscription’ section. Choose the plan that best suits you from the available options. The plan cost will be automatically charged to the payment card linked to your CityBee account. Once the payment is successful, you’ll receive a confirmation email. The purchased plan will be activated immediately and will be valid for 30 days.

Verification process for data access

If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.

As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.

If the verification doesn’t work, we cannot continue providing assistance.

Please note that when calling from the registered phone number some additional identification questions may be asked.

All publicly available information will be provided to any caller without verification.

Payment for fuel

When using CityBee, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.

Refueling is easy!

Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!

If the fuel is below 1/4 of the tank, you’ll receive a €2 discount for topping up.

Step by Step refueling guide

Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
If you decide not to refuel, you can cancel in two ways:
1. Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
2. Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.

In rare cases, you may need to use the fuel card inside the car. This happens if the pump doesn’t work via the app or if you’re refueling outside the Baltic States. The CityBee app shows the PIN code and fuel type under your active reservation.

Do I have to report damages / in which cases?

It’s important to report damages, and here’s when:

Before starting your trip: No need to worry about minor scratches or dents—we’ll take care of those. However, if you notice anything that could make the car unsafe or unfit to drive, such as a flat tire, broken window, loose or missing trim, or a non-functioning light, please report it through the CityBee app.

During your trip: Report any damage to the vehicle that occurs, no matter how small. This includes accidents or collisions, regardless of who is at fault. By reporting promptly, you’ll ensure you’re covered by the BeeChill fee, and we’ll handle the rest. If you fail to report, you could be held responsible for damages. It’s always better to let us know right away!

Refueling stations

Forgot/Lost items

Left something behind? You’ve got 24 hours to grab it for free.

Just reserve and unlock the same car like you normally would. You’ll have 5 free minutes to collect your stuff. Important: don’t turn on the ignition unless you’re planning to drive. If you stay longer than 5 minutes, you’ll automatically start a paid reservation.

After 24 hours, you can still find the car on our live map. If you don’t see your vehicle on the map, it may be in use by another customer at the moment. You can find available vehicles here:

Lithuania: https://map.citybee.lt/#/main-map

Estonia: https://map.citybee.ee/#/main-map

Latvia: https://map.citybee.lv/#/main-map

Need a hand? Reach out at info@citybee.lt, info@citybee.lv, info@citybee.ee, or through the in-app chat.

Prepaid packages

We offer prepaid trip packages that include fixed time with fixed kilometers.

By choosing prepaid packages, you will pay less than the usual fare with the same distance and time in the “pay as you go” option.

If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.

After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.

You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.

If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.

The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.

A day mentioned in the trip packages is 24 hours.

You can find the packages and prices in the CityBee app, also, the prices of prepaid packages can be viewed here: https://citybee.lv/en/packages/.

Now you are able to customize the pre-paid packages yourself by selecting time and kilometers in the app. Choose the preferred duration of the package, then, select the number of kilometers you anticipate driving during that time. This way, you can tailor the pre-paid package to fit your specific needs and budget. Enjoy the flexibility and convenience of customizing your own package!