How do I complete the trip?

After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.

Green zone

You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.

Yellow zone

You can leave the car in this area with an additional fee. The fee will be added to the price of the trip. Please note that the fees may vary for different zones, you can find out the fee by clicking on the area.

Red zone

CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.

After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.

When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.

How long does it take to register?

Should I put the car to charging after finishing my trip (In Lithuania only)?

Please note that this service is provided in Lithuania only.

CHARGE or MOVE:

• If You are planning to complete the trip at the charging station (marked with a road sign „Elektromobilio įkrovimo vieta“), it is mandatory to connect the car to the charging station and initiate the charging process, because not doing it may cause a fine based on road traffic regulations.

• You can also park the electric car somewhere around the charging station without charging it. This way You won’t forbid clients charge their cars as well as avoid the risk of getting a fine under Article 417 of the Code of Administrative Offenses. 2 d.

What weight can a bicycle or its bag hold (In Lithuania only)?

Can one person take several bikes on his/her name (In Lithuania only)?

How to find the BeePool in the app?

Are CityBee cars insured?

All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.

In the event of a car accident where you are not the culprit (for example, a person who has violated the road traffic regulations hits your car), the insurance will cover the incurred losses and you will not have to pay anything extra.

If you drive a CityBee car and get in a car accident where you are the culprit, you will be subject to financial liability of up to €500. If the damage caused to the car is more than €500, the CityBee customer only needs to pay the maximum amount of financial liability of €500, even when the losses incurred are higher.

In case of non-insured events (for example, if you drive under influence, recklessly, etc.) you will have to pay the full amount for the damage caused.

Link to the law governing the CMTPLI in Lithuania;

Link to the law governing the CMTPLI in Latvia;

Link to the law governing the CMTPLI in Estonia.

How to delete my account?

You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:

submitting a request by e-mail at dpo@citybee.lt, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature), or
sending a request by e-mail at dpo@citybee.lt with a notarised copy of the personal ID document, or
arriving at our customer service department (in such a case, we will ask to produce a personal ID document).

Verification and account handling procedure usually takes between 2 to 14 days.