What to do in the event of a car accident?

In the event of a car accident, please follow the road traffic rules applied in Lithuania, Latvia and Estonia (depending on the country you are in). If a car accident is not complicated, it involves only two cars and there are no victims, the accident scheme is drawn up and the accident declaration which is in the glove box is filled in.

If there is any disagreement over the fault of the person involved in the accident, the police are called.

In all cases, CityBee must also be informed about the accidents by phone.

Contacts in Lithuania: +370 70077084, info@citybee.lt ; Contacts in Latvia: +371 272 6546, info@citybee.lv; Contacts in Estonia: +372 600 0160, info@citybee.ee.

Can one person take several bikes on his/her name?

Should I put the car to charging after finishing my trip?

Please note that this service is provided in Lithuania only.

CHARGE or MOVE:

• If You are planning to complete the trip at the charging station (marked with a road sign „Elektromobilio įkrovimo vieta“), it is mandatory to connect the car to the charging station and initiate the charging process, because not doing it may cause a fine based on road traffic regulations.

• You can also park the electric car somewhere around the charging station without charging it. This way You won’t forbid clients charge their cars as well as avoid the risk of getting a fine under Article 417 of the Code of Administrative Offenses. 2 d.

On what basis do you process my personal data?

We process your personal data on the basis of your consent in order to conclude, execute, and administer the agreement concluded with you, to comply with the requirements of legal acts, and for the legitimate interest.

The CityBee Privacy Policy (https://contracts.citybee.lt/privacy-policy/en/20210712) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Are CityBee cars insured?

All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.

In the event of a car accident where you are not the culprit (for example, a person who has violated the road traffic regulations hits your car), the insurance will cover the incurred losses and you will not have to pay anything extra.

If you drive a CityBee car and get in a car accident where you are the culprit, you will be subject to financial liability of up to €500. If the damage caused to the car is more than €500, the CityBee customer only needs to pay the maximum amount of financial liability of €500, even when the losses incurred are higher.

For those with a PREMIUM plan, the financial liability in the event of an accident is reduced from €500 to €100.

In case of non-insured events (for example, if you drive under influence, recklessly, etc.) you will have to pay the full amount for the damage caused.

Link to the law governing the CMTPLI.

What cars does CityBee have?

CityBee bees are new (not older than 2 years), technically sound cars. Including the practical Toyota Yaris, the comfortable Nissan Qashqai, and the cargo Fiat Ducato. You can see the models of cars currently in CityBee Park here:

CityBee park in Lithuania https://citybee.lt/lt/transportas;

CityBee park in Latvia https://citybee.lv/en/transport/;

CityBee park in Estonia https://citybee.ee/en/transport/.

What if the car needs a seasonal tires change, maintenance, etc.?

Do I need to wash the car myself?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the Švaros Broliai tunnel car wash and wash your car for free.
We can supply you with wipes for cleaning windows and interior finishes.
Reserve a time with our partners and deliver the car for washing at the agreed time.

Our partners wash the exterior of a car, clean the interior, and refill the windshield washer fluid.

Partners contacts in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25.

Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARI AUTO, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125.

Opening hours: I-V 9-18 h, tel. No. for reservation: +370 5 279 4406.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

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