How long does it take to register?

How should I return a bike (In Lithuania only)?

Measurements of the cargo area

Fiat Ducato

Cargo area measurements:

Length – 3705 mm.;

Height – 1932 mm.;

Width – 1870 mm.;

Width between wheelhouse – 1422 mm..

Load capacity is 900kg.

VW Crafter and VW e- Crafter

Cargo area measurements:

Length – 3201-3450 mm.;

Height – 1961 mm.;

Width – 1832 mm.;

Width between wheelhouse – 1380 mm..

Load capacity is 900kg.

Can a company use several cars for long-term rental at the same time?

2 EUR gift for refueling

When you refill a bee with fuel level less than 25% volume of the tank capacity, a 4 EUR gift will be added to your account for future trips.

ATTENTION! Discount for refuelling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you fill a full tank. The gift is given just once during your trip.

How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.

Thank you for taking care of our bee!

What to do if the car breaks down?

CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:

CityBee Lithuania contacts: +37070077084, info@citybee.lt;

CityBee Latvia contacts: +371 27265460, info@citybee.lv ;

CityBee Estonia contacts: +372 600 0160, info@citybee.ee.

Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.

How to unplug the car before starting the trip (In Lithuania only)?

Please note that this service is provided in Lithuania only.

Make sure the car is unlocked.
Take the car keys and find the charging coin (RFID key) attached (there are two coins: one for “IgnitisON” and one for “ElintaCharge”).
In case of charging at the “IgnitisON” charging station or “ElintaCharge” fast charging station:
1. Approach the charging station, scan the charging token, and choose “Stop Charging” (“Sustabdyti”).
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the vehicle and leave it at the charging station.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Scan the charging token and wait for a few seconds until the word “Charging” on the station stops lightning.
2. Wait a few seconds until the charging process is fully stopped.
3. Gently unplug the cable from the charging station first and then unplug it from the CityBee vehicle.
4. Don’t leave the cable at the charging station, put the cable back in the car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat
  
  • In the case of a passenger car – to the spare wheel space in the trunk.