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All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.
In the event of a car accident where you are not the culprit (for example, a person who has violated the road traffic regulations hits your car), the insurance will cover the incurred losses and you will not have to pay anything extra.
If you drive a CityBee car and get in a car accident where you are the culprit, you will be subject to financial liability of up to €600. If the damage caused to the car is more than €600, the CityBee customer only needs to pay the maximum amount of financial liability of €600, even when the losses incurred are higher.
In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.
In case of non-insured events (for example, if you drive under influence, recklessly, etc.) you will have to pay the full amount for the damage caused.
Link to the law governing the CMTPLI in Lithuania;
Link to the law governing the CMTPLI in Latvia;
Link to the law governing the CMTPLI in Estonia.
After using the CityBee car, return the vehicle to CityBee parking zone. CityBee parking zones are highlighted on the app map.
Green zone
You can always finish your trip in this area following the road traffic rules. Do not leave the car in disabled parking space or in reserved areas. Attention – green zones are different for electric cars, cars and vans.
Yellow zone
Leaving or picking a Bee up here might incur an extra fee or discount for the trip. Please note that the conditions differ for each area. Click on the desired area to see them.
Red zone
CityBee cars can not be left in these areas. A fine may be applied at the end of the trip if you finish your trip in this zone. Areas that not highlighted are also not CityBee zones and cars can not be left there.
All Citybee zones can be found in the app on the main map.
After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up from or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed.
When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.
You can use CityBee cars without 2 years of driving experience! However in Lithuania and Estonia, it is necessary to bring a personal “Maple Leaf” magnetic sticker, which You have to stick to the back of the car in Lithuania and to the front of the car in Estonia. Do not forget to remove the sticker at the end of Your trip.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
If you find a CityBee car dirty or damaged (if the damage is not marked with an orange sticker “Reported”), please report by the application or take a photo and send it to us by email or a Facebook message and indicate a vehicle state plate number.
Email for CityBee LT damages info@citybee.lt;
Email for Citybee EE damages info@citybee.ee;
Email for Citybee LV damages info@citybee.lv.
When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.
When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.
You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the fuel tank cover (both inside and outside).
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
Issued discount coupons are valid for 3 months from the date of issue. The exact date of validity of the discount coupon is indicated in “CityBee ON” section in CityBee application.
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