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Toyota C-HR
The price of this journey would be
0€
Trip start fee of 0,5€ is included in the price calculation.
You won’t have to worry about anything. All you have to do is call us and report the problem so that our on-call team can take care of it.
CityBee Lithuania: +37070077084;
CityBee Latvia: +371 27265460;
CityBee Estonia: +372 600 0160.
Please note that this service is provided in Lithuania only.
Every single CityBee electric vehicle has a different mileage which also heavily depends on the current season (i.e. the mileage is increased when the temperature is +15°C rather than when it’s -10°C):
Volkswagen e-Crafter: warm Summer – 130 km, cold winter – <85 km;
Peugeot e-2008: warm summer in the city ~300 km, out of the city ~220 km; cold winter in the city ~200 km, out of the city ~160 km.
For exact mileage, please take a look at the vehicle’s computer screen after having driven it for at least 5 km.
If You refueled at another gas station and paid for it, we will reimburse your expenses.
There are two possible reimbursement methods:
1. We can add the amount spent on fuel to Your CityBee account. In such a case, the money would be used to pay for Your trips, and when the money runs out, the process will continue as usual – reservations will be charged to Your bank account.
2. We can reimburse the money to the bank account linked to Your CityBee account.
In order to get a reimbursement in Latvia and Estonia, You need to:
If You are a natural person, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:
Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Bank account number which is linked to Your CityBee account;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).
If You are a company, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:
Name of Your company and the company code.
Information that You paid by Your own money and the company did not incur any loss;
Write Your name, surname, bank account number (If You would like to get the reimbursement to Your bank account);
Trip ID number;
Write the amount that You paid for the fuel;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).
In order to get a reimbursement to your CityBee account in Lithuania, If You are a natural person or a company, You need to send the information below to us via email info@citybee.lt:
Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Photo of Your receipt.
In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.
To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.
Lithuania self – service: https://selfservice.citybee.lt/#/login;
Latvia self-service: https://selfservice.citybee.lv/;
Estonia self-service: https://selfservice.citybee.ee/.
To get started with CityBee, you must link a payment card to your CityBee account. You can link more than one payment card and choose before each trip which card will be used for automatic payment for the services immediately after the trip. A linked payment card should allow making automatic payments from the client’s account linked to a card.
If you wish to use your ON discount coupons, you must activate them before starting your trip, i.e., before reserving the vehicle for your trip. You can activate your coupons in the CityBee application, in the “Menu” section by pressing on the “CityBee ON” section and by selecting “Auto-apply”.
If you activate your discount coupons while having an active reservation, i.e., after reserving the vehicle or during a trip, the discount coupon will only be applied to your next trip.
You cannot use ON discount coupons to pay for your previous trips or to purchase a gift coupon.
BeePool is a tool that allows several passengers to travel in one car. The app allows you to simply and quickly invite fellow passengers to join a trip that is already planned or find a route that suits your needs best.
BeePool is a CityBee project, which encourages to reduce traffic jams, pollution and promotes saving money!
If you forgot your personal belongings in a CityBee car, please contact us immediately and we will try to find and return them as soon as possible.
City Bee Lithuania contacts: +370 7007 7084;
CityBee Latvia contacts: +371 272 65460;
CityBee Estonia contacts: +372 600 0160.
The price of this journey would be
0€
Trip start fee of 0,5€ is included in the price calculation.
