If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.
The driver is responsible for KET violations (for example, a car left in the wrong place, speeding). We take responsibility for providing the driver’s data to the responsible public authority.
In the event of an accident, the contracted company is responsible. If the accident was not the fault of the CityBee customer, no additional fees or penalties will be applied.
If the accident was caused by the CityBee driver, the following options are available:
1. If the damage is less than (€ 500), then the repair bill is rewritten to the driver who damaged the car;
2. If the damage to the car is more than € 500, then the CityBee customer only needs to pay a fine of € 500 and does not have to cover the cost of repairing the car.
If the CityBee driver is at fault for the accident, access to the service is suspended until payment is made.
If settlements are successful – the duration is unlimited.
Our partners can clean not only the exterior but also the interior of the car.
If the car gets dirty in Lithuania:
a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.
b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.
If the car gets dirty in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty in Estonia, please contact us by Facebook, info@citybee.ee or by calling +372 600 0160 and we will provide you further details.
If You refueled at another gas station and paid for it, we will reimburse your expenses.
There are two possible reimbursement methods:
1. We can add the amount spent on fuel to Your CityBee account. In such a case, the money would be used to pay for Your trips, and when the money runs out, the process will continue as usual – reservations will be charged to Your bank account.
2. We can reimburse the money to the bank account linked to Your CityBee account.
In order to get a reimbursement in Latvia and Estonia, You need to:
If You are a natural person, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:
Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Bank account number which is linked to Your CityBee account;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).
If You are a company, You need to send the information below to us via email at CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:
Name of Your company and the company code.
Information that You paid by Your own money and the company did not incur any loss;
Write Your name, surname, bank account number (If You would like to get the reimbursement to Your bank account);
Trip ID number;
Write the amount that You paid for the fuel;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).
In order to get a reimbursement to your CityBee account in Lithuania, If You are a natural person or a company, You need to send the information below to us via email info@citybee.lt:
Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Photo of Your receipt.
In order to get a reimbursement to your bank account in Lithuania, If You are a natural person or a company, You need to contact us via email info@citybee.lt. Our team will provide You with a refund request sheet, that You will need to fill out and send back to us.
Yes.
When you refill a bee with fuel level less than 25% volume of the tank capacity, a 4 EUR gift will be added to your account for future trips.
ATTENTION! Discount for refuelling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you fill a full tank. The gift is given just once during your trip.
How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.
Thank you for taking care of our bee!
Please note that this service is provided in Lithuania only.
A CityBee bike can hold up to 120 kg and its bag – 5 kg.
