All van drivers have to purchase vignettes themselves and pay driving charges if they drive on toll roads.
You can find all toll roads in Lithuania here: https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai.
You can purchase the vignette here: https://pirkti.keliumokestis.lt/purchase/cart.xhtml.
In Latvia vignettes are included in the price and drivers don’t have to buy it.
In Estonia You have to buy vignette if the vehicle weights more than 3500kg.
You can purchase the vignette here: https://www.teetasu.ee/
No signing up or membership fees apply – you will pay only for the use of the car and kilometers driven. Prices are available on the webpages.
Heavy vehicles such as Fiat Ducato and Fiat Doblo are subjected to a particular Road User Charge when driving at primary roads A1-A18 in Lithuania. The person driving the vehicles must have a fact of payment: paper or electronic vignette.
We strongly urge you to use CityBee cars responsibly and leave them in good order. However, if you fail to comply with the Terms and Conditions of the agreement or use of the services, additional fees may apply:
Parking:
Leaving a vehicle in another country fee €59;
Leaving a vehicle in the airport fee €2;
Vehicle pick up from the airport fee €2;
Penalty for leaving vehicle outside of the permitted area (if the rental fee has not been paid) €60;
Penalty for loss of key €300.
Prevent a car from damage and keep it clean and in good order:
Obligatory car washing (without chemical washing) €30;
Obligatory car washing (with chemical washing) €100;
The amount of your compensable losses if you have caused the accident is up to EUR 500. The condition limiting your civil liability does not apply in the cases specified and described in the Vehicle, Property Operating Conditions and Liability section of the Terms of use;
A fine for the tire damage when it cannot be repaired is €60.
Do not smoke inside the car:
A fine for smoking inside the car is €50.
Use a given fuel card for CityBee cars only:
A fine for stealing fuel is €300.
Please observe road traffic rules and driving etiquette when driving:
The administration fee for road traffic violations is €5;
A fine for dangerous or careless driving is €300;
A fine for driving while intoxicated, under the influence of psychoactive or other narcotic substances is €2000.
After the trip, put the bike back to its stop:
A fine for stealing a bike is €500.
And some more details:
Taxi is compensated up to €5;
Re-invoicing is €5.
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated. After linking the payment card (the first or each additional one), we perform the payment card authorization – €1 is reserved in your bank account, which will be returned to the account after successful confirmation of the authorization (reservation). The term for the actual refund of the reserved amount to the payment card depends on the terms and conditions of the bank issuing the card.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.
2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.
5. Citadele bank: No additional activation of the secure internet shopping is required.
If you want to use the car for a day, a week, a month or longer, you do not need to take any additional steps.
Use is no different from a short-term CityBee rent, and all the benefits offered (insurance, fuel, washing) remain as well. Choose the car you want from the CityBee fleet, book it, and start your journey. If the car is used continuously, the money for the amount actually accumulated will be deducted every 24 hours. The money will be deducted from the payment card you choose before starting your trip.
After reaching a daily, weekly, or monthly price, the amount is recorded and the app starts calculating for the kilometres travelled. When a new day, week, month starts, the price of time and kilometres starts to be recalculated. How long can a person use the same car? If the payments are successful, the use time is unlimited. If we are unable to deduct money from the linked payment card, we will ask you to pay for the trip immediately or complete it and leave the car in the nearest CityBee parking area. The VAT invoice, in this case, will be issued for payments made in the previous month, not the actual reservation (from its start to the end date). I.e., if the trip continues for more than one month, the cost of the trip will be split, and only the portion of the trip that was completed in the month for which the invoice is issued will be billed.
We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)
In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.
If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.
After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.
CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).
The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:
CityBee Lithuania contacts: +37070077084, info@citybee.lt;
CityBee Latvia contacts: +371 27265460, info@citybee.lv ;
CityBee Estonia contacts: +372 600 0160, info@citybee.ee.
Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.
Please note that this service is provided in Lithuania only.
As in a regular car, you need to turn the key or press a „Start engine“ button.
Important: It does not turn on until you properly put on a seatbelt.
Moreover, the engine is absolutely silent, so you won’t hear it turned on.
We use your personal identification number to identify you, enter into and enforce an agreement with you, and provide you with CityBee vehicle sharing services. We also process your personal identification number on the basis of our legitimate interest.
The CityBee Privacy Policy (published at https://contracts.citybee.lt/privacy-policy/en/20210712) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
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