You can change your email address in the mobile app.
Select Menu – My profile – E-mail address – Replace the previous e-mail address with a new one.
You will receive an email at the new address with a confirmation link. You will need to click it to confirm the new email address.
Stickers indicating the type of fuel suitable for the car can be found on the sun visor and on the fuel tank cap (inside and outside).
An invoice is issued for the monthly travel. It includes all the trips made until the 5th day of every month by all employees added to your business account, for example, from June 5th till July 5th. The invoice is also always available at the self-service website.
If you also want to use the car sharing service, you must confirm the validity of your driver’s license. You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license. First, the app will ask you to take a selfie. In the next step take a photo of yourself holding your driver’s license. Last step – take a photo of the front side of your driver’s license.
Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.
Yes.
There is no registration or account creation fee – you pay for the time of using the vehicle and kilometres; there is also a Trip start fee applicable for each of your trips. Detailed information on prices is available on the “Pricing” page, and additional fees and penalties are set out below in this Pricelist.
We strongly urge you to use CityBee cars responsibly and leave them in good order. However, if you fail to comply with the Terms and Conditions of the agreement or use of the services, additional fees may apply.
Prices are available on the webpages:
LT – https://citybee.lt/en/pricing/;
LV – https://citybee.lv/en/pricing/;
EE – https://citybee.ee/en/pricing/.
The Terms discuss fines and conditions, principles and procedure of imposing them, whereas specific types of fines and their specific amounts are indicated in the Pricelist, which can be periodically updated. In any case, the User must get familiar with the Pricelist in the App, applicable to each reservation and currently valid before they confirm each reservation.
Heavy vehicles such as Fiat Ducato and VW Crafter are subjected to a particular Road User Charge when driving at primary roads A1 – A18 in Lithuania. The person driving the vehicles must have a fact of payment: paper or electronic vignette.
We strongly urge you to use CityBee cars responsibly and leave them in good order. However, if you fail to comply with the Terms and Conditions of the agreement or use of the services, additional fees may apply.
Minimum trip price – EUR 1.5.
Additional fees in Lithuania:
trip start fee 0,5 EUR;
fee for leaving the vehicle in a prohibited place (the fee is applied when the vehicle is left in a prohibited place (where it is forbidden to leave the vehicle under the Road Traffic Rules) and it is forcibly towed to the car storage lot) – 140 EUR;
Parking Zone fee – a fee the amount of which is provided for on the App is charged for returning or collecting the Vehicle from the Parking Zone territories marked and shown on the App
leaving a vehicle in another country (CityBee zone) fee – 59 EUR;
the administration fee for road traffic violations – 10 EUR;
re-invoicing fee – 5 EUR;
fee for administration of things left behind in the vehicle – 5 EUR.
For cases provided in CityBee Terms of use you will need to compensate the fees related to the caused damage or your debt.
Fines:
for allowing other persons, who do not have the right to control the vehicle (i.e., persons without a valid driving license), to drive, control or otherwise use the vehicle – EUR 500;
leaving the vehicle (finishing your trip) outside of the CityBee parking zone in Lithuania – 300 EUR;
leaving the vehicle (finishing your trip) outside of the CityBee parking zone in other countries – 300 EUR. (You must compensate all the Vehicle transportation and other additional costs incurred by the Company. Terms);
loss of keys – 120 EUR (You must compensate all key acquisition (production) and programming costs. Terms);
obligatory car washing (without chemical washing) – 60 EUR;
obligatory car washing (with chemical washing) – 100 EUR;
damaged, not repairable tire – 120 EUR;
smoking inside the car – 70 EUR;
fuel misappropriation and improper use of fuel card – 300 EUR. (You must compensate damages suffered by the Company in connection with preclusion, prevention, identification, administration of such events, also must compensate for the full value of the misappropriated fuel in addition);
dangerous, reckless or careless driving – 300 EUR;
driving under the influence of alcohol (above 0.00 per mille), narcotic substances and other substances affecting mental state (or when the User consumed alcohol or used other intoxicating substances after the traffic accident before its circumstances were established, or avoided undergoing a blood alcohol or intoxication test (for the purposes of these Terms, blood alcohol content or intoxication shall be understood as defined in legal acts) – 2000 EUR;
false request to the bank that issued the payment card to chargeback the funds debited from the payment card – 50 EUR;
leaving the car (finishing the trip) in a condition where it can no longer continue the trip (not enough fuel in the tank to get to the nearest gas station) – 70 EUR.
In those cases when a traffic accident resulted in damage to the Vehicle or other damage to the Company, and the User is at fault for such a traffic accident, the User shall compensate the Company for the amount of damages, caused by such a traffic accident, not in excess of 500 EUR and shall not have to compensate the Company for any additional damages in case of such an accident (Terms).
The Company shall automatically debit the amount of the fine and/or additional fees indicated in the Pricelist to the Payment Account. They money shall be debited to the Payment Account immediately after a breach is identified, properly recorded and notified to the User in advance (via the App or otherwise).
Additional fees in Latvia and Estonia
Parking:
Leaving a vehicle in another country fee – 59 EUR;
Penalty for leaving vehicle outside of the permitted area (if the rental fee has not been paid) – 60 EUR;
Penalty for loss of key – 120 EUR.
Prevent a car from damage and keep it clean and in good order:
Obligatory car washing (without chemical washing) – 30 EUR;
Obligatory car washing (with chemical washing) – 100 EUR;
The amount of your compensable losses if you have caused the accident is up to 500 EUR. The condition limiting your civil liability does not apply in the cases specified and described in the Vehicle, Property Operating Conditions and Liability section of the Terms of use;
Damaged, not repairable tire – 120 EUR.
Do not smoke inside the car:
A fine for smoking inside the car – 50 EUR.
Use a given fuel card for CityBee cars only:
A fine for stealing fuel – 300 EUR.
Please observe road traffic rules and driving etiquette when driving:
The administration fee for road traffic violations – 5 EUR;
A fine for dangerous or careless driving – 300 EUR;
A fine for driving while intoxicated, under the influence of psychoactive or other narcotic substances – 2000 EUR;
for allowing other persons, who do not have the right to control the vehicle (i.e., persons without a valid driving license), to drive, control or otherwise use the vehicle – EUR 500.
After the trip, put the bike back to its stop:
A fine for stealing a bike – 500 EUR.
And some more details:
Taxi is compensated up to 5 EUR;
Re-invoicing 5 EUR;
Trip start fee 0,5 EUR.
Yes, You can use CityBee cars without 2 years of driving experience! However in Lithuania and Estonia, it is necessary to bring a personal “Maple Leaf” magnetic sticker, which You have to stick to the back of the car in Lithuania and to the front of the car in Estonia. Do not forget to remove the sticker at the end of Your trip.
During the process of drivers license approval, sometimes the system will ask you to join a video call. The link to this video call will be sent via SMS message. After receiving this link, please click on it and join the video call in 30 minutes. If not connected to the video call in time, drivers license will not be approved.
