How to start using a bike (In Lithuania only)?

Please note that this service is provided in Lithuania only.

Install CityBee software and register.
You can add a Visa, Mastercard or American Express debit or credit card to your profile.
That’s it – you can already use bicycles!

How do I purchase a subscription? In the mobile app, click on “More” -> “Purchase a Bicycle Subscription” and select the subscription that works best for you.

Vans and zones thereof

You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. So it is not necessary to return the car to the same parking lot you picked it up from.

During long-term reservation, without ending the trip, you can leave the van in CityBee green parking zones.

You can view the van zones in the CityBee app.

What do I need to do if I want the car interior cleaned?

Our partners can clean not only the exterior but also the interior of the car.

If the car gets dirty in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.

If the car gets dirty in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

If the car gets dirty in Estonia, please contact us by Facebook, info@citybee.ee or by calling +372 600 0160 and we will provide you further details.

Can I transfer Cashback to my bank account?

Minimum trip price

The minimum trip price is 2.29€ and it is deducted when the car is unlocked if you choose the “pay as you go” option.

If the price of the trip is more than 2.29€, the remaining amount will be deducted at the end of the journey.

The minimum price of 2.29€ is also deducted if you choose to extend your free reservation to a 24-hour extended reservation.

What to do if the car breaks down?

CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:

CityBee Lithuania contacts: +37070077084, info@citybee.lt;

CityBee Latvia contacts: +371 27265460, info@citybee.lv ;

CityBee Estonia contacts: +372 600 0160, info@citybee.ee.

Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.