Can you remind me my password? Can you tell when it was changed?

We do not and cannot know your password. Your password is encrypted and we have neither the ability nor the right to check this information. To change the CityBee self-service password, click on “I forgot / want to change my password” on the website. The system will then ask you to provide your email address linked to your CityBee account, you will then be sent an email with instructions explaining how to change your password.

Lithuania self-service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

What CityBee rules, policies, procedures apply to me?

You are subject to the following agreements, procedures, and policies:

In Lithuania:

Terms of Use

Application Privacy Policy

Website Privacy Policy

Cookies Policy

In Latvia:

Terms of Use

Application Privacy Policy

Website Privacy Policy

Cookies Policy

In Estonia:

Terms of Use

Application Privacy Policy

Website Privacy Policy

Cookies Policy

How often will the amount be deducted for the trip when the car is used by a natural person?

With a long-term car rental, the amount actually charged will be deducted every 24 hours (daily). The money will be deducted from the card of your choice. If you have deposited money in the CityBee wallet or accumulated credits, for example, for refuelling, the money will be first deducted from that amount. If the amount cannot be deducted, we will ask you to pay it or leave the car.

How to charge the car?

Please note that electric cars can be found in Lithuania only.

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).

What is a CityBee parking zone?

The areas highlighted in orange on the map of the CityBee application are parking areas where cars can be picked up and must be parked at the end of the trip (only, of course, without violating traffic rules: without parking the car in places marked “Reserved” or “No parking”. Also, please do not leave CityBee cars in underground, multi-storey parking lots, private driveways or on the lawn.

With CityBee cars you can also travel between cities and towns (including vans but in some cases van drivers have to buy their own vignettes and pay for the roads themselves*).

Parking in the city parking lots in Lithuania (Vilnius, Kaunas, Gargzdai, Klaipeda, Palanga, Kretinga, Neringa) is free of charge. Parking in Palanga is free only in CityBee zones (indicated in the mobile application). Also, for an additional fee of €1, cars can be parked at Vilnius, Kaunas and Palanga airports in the CityBee parking areas marked within the mobile application.
Parking in the city parking lots in Latvia (Riga and Jurmala) is free of charge. For an additional € 1, CityBee cars can be parked in the P3 car park at RIGA Airport
Parking in the city parking lots in Estonia (Tallinn) is free of charge in the city’s parking spaces and in selected private car parks (https://help.citybee.tech/et/articles/5598752-millistes-tasulistes-citybee-tsoonides-saan -parkida) as well as in other cities marked on the CityBee map. For an additional fee of €1, CityBee cars can be parked At Tallinn Airport on the third floor.

If the car is parked in a private paid parking lot (with the exceptions mentioned above), the driver pays the parking fee independently.

You can travel between Baltic countries: Lithuania, Latvia and Estonia, but for leaving car in other country you will be charged 59 euros.

* You can find all toll roads in Lithuania here. and purchase the vignette here.

In Latvia vignettes are included in the price and drivers don’t have to buy it.

In Estonia You have to buy a vignette if the vehicle weighs more than 3500kg.

You can purchase the vignette here.

How do I complete the trip?

After using the CityBee car, return the vehicle to the desired CityBee parking zone. The zone is the area marked in orange on the CityBee app map where you can successfully complete the trip. After completing the trip and parking, make sure that you have not left your belongings in the car, as well as that you have not taken car documents or accessories with you. Remember to leave the key in the car, put it in the same place you picked it up, or leave it in a place where another customer can easily find it. Make sure all windows and sunroof are closed. When you get out of the car, open the active reservation in the mobile app and select the “End trip” command and confirm this action. Check that the car door has been locked successfully.

If the CityBee car does not lock when you try to complete the booking and lock it (by clicking the “End Trip” button on the mobile app), please contact us by phone – a 24-hour hive help center will help you.

CityBee Lithuania contacts: +37070077084;

CityBee Latvia contacts: +371 27265460;

CityBee Estonia contacts: +372 600 0160.

Vans and zones thereof

You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. So it is not necessary to return the car to the same parking lot you picked it up from. You can see van zones by selecting the van icon in the app, search box, at the top of the map. All zones are marked in orange.

Are CityBee cars insured?

All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.

In the event of a car accident where you are not the culprit (for example, a person who has violated the road traffic regulations hits your car), the insurance will cover the incurred losses and you will not have to pay anything extra.

If you drive a CityBee car and get in a car accident where you are the culprit, you will be subject to financial liability of up to €500. If the damage caused to the car is more than €500, the CityBee customer only needs to pay the maximum amount of financial liability of €500, even when the losses incurred are higher.

For those with a PREMIUM plan, the financial liability in the event of an accident is reduced from €500 to €100.

In case of non-insured events (for example, if you drive under influence, recklessly, etc.) you will have to pay the full amount for the damage caused.

Link to the law governing the CMTPLI.

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How long is your trip going to be?

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How many kilometers?

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The price of this journey would be

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1 minute

0.21€

1 hour

8.79€

1 day

39.49€

1 week

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1 month

459€

km

0.21€

Can you remind me my password? Can you tell when it was changed?

What CityBee rules, policies, procedures apply to me?

How often will the amount be deducted for the trip when the car is used by a natural person?