How to get started with CityBee?

To sign up, you need to download the CityBee app to your smart iOS or Android telephones.

To register, enter the requested personal data and a valid telephone number to verify your signing up.

The final step is to link a payment card to your CityBee account. That’s it. Now you can use a bike sharing service.

If you want to use a car sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!

How does a long-term car reservation for legal entities work?

CityBee currently offers long-term car rentals.

It can be any car from the CityBee fleet. Use is no different from a short-term CityBee rental, and all the benefits offered (insurance, fuel, washing) remain as well. When renting a car (s) for a longer period, we can offer having a private fleet (or car) that operates in the exact same manner as a regular CityBee service. Employees who have access to CityBee on behalf of the company would be able to reserve, unlock, and use cars the usual way. In such a case, the said cars would not be visible to our other users but the employees could easily share them. The rental of the car (s) would be invoiced in the same manner as in the second case.

Car rent rates.

Do you need to pay for the fuel?

When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.

When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.

You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the sun visor and the fuel tank cover (both inside and outside).

What is a CityBee parking zone?

The areas highlighted in orange on the map of the CityBee application are parking areas where cars can be picked up and must be parked at the end of the trip (only, of course, without violating traffic rules: without parking the car in places marked “Reserved” or “No parking”. Also, please do not leave CityBee cars in underground or multi-story parking lots, private driveways.

With CityBee cars you can also travel between cities and towns (including vans but all van drivers have to buy their own vignettes and pay for the roads themselves). You can find all toll roads in Lithuania here. You can purchase the vignette here. It is also possible to travel to Riga or Tallinn. Parking in the city parking lots in Vilnius, Kaunas, and Klaipeda is free of charge. Parking in Palanga is free only in CityBee zones (indicated in the mobile application). Also, for an additional fee of €1, cars can be parked at Vilnius, Kaunas, and Palanga airports in the CityBee parking areas marked within the mobile application. If the car is parked in a private paid parking lot (with the exceptions mentioned above), the driver pays the parking fee independently.

How to pay for CityBee services?

To get started with CityBee, you must link a payment card to your CityBee account. You can link more than one payment card and choose before each trip which card will be used for automatic payment for the services immediately after the trip. A linked payment card should allow making automatic payments from the client’s account linked to a card. If the sum for the trip does not exceed €2, the payment will be taken only when the total sum of your trips exceeds €2.

If the sum of €2 is not reached by the last day of a current month, the Service Fee accrued will be automatically credited on the last day of a current month

How do I link my payment card?

At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated. After linking the payment card (the first or each additional one), we perform the payment card authorization – €1 is reserved in your bank account, which will be returned to the account after successful confirmation of the authorization (reservation). The term for the actual refund of the reserved amount to the payment card depends on the terms and conditions of the bank issuing the card.

How do I activate the secure internet shopping function?

1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.

2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.

3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.

4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.

5. Danske bank: No additional activation of the secure internet shopping is required.

6. Citadele bank: No additional activation of the secure internet shopping is required.

Is signing up for CityBee paid?

How to reserve and unlock a car?

When reserving a car, you have two options:

1. 15-minute free reservation– Choose a car, click on “Reserve” and you will get a 15-minute free reservation for your access to the car and its unlocking. If you do not unlock your car within 15 minutes, your reservation will be discontinued.

2. Extended reservation– a car can be reserved for more than 15 minutes. In such a case, when 15 minutes free of charge expire, paid reservation time will be calculated. A minute per paid reservation costs as much as a minute per using a chosen car. The maximum duration of this reservation is 2 hours. If you do not unlock a car by selecting “Unlock” in the app, the reservation will discontinue but you will have to pay for it. You can cancel a paid reservation. In this case, you will pay only for the used paid reservation time.

When you reach a car, click “Unlock” in the app. The car will unlock, and the keys will be inside the car.

If when trying to unlock a CityBee car (by clicking “Unlock” in the app), it does not open, please contact us by telephone:+370 70077084 and 24-hour beehive assistance center will help you.

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About Us

A new approach to mobility

CityBee aims to create a cleaner and more open city. How? One CityBee car that can be shared can replace up to 12 private cars that most of the time stand still and fill neighborhoods and streets.

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Some metrics

3 Baltic States

And more than 10 cities including Vilnius, Riga and Tallinn!

More than 1,300 cars

And all of them come to fleet brand new of which almost 40% are hybrids!

More than 3 million trips!

Over 400,000 users all over Lithuania!

History

2012

CityBee becomes operational

There are 50 Fiat 500 bees in Vilnius for city trips.

2016

We are expanding to Kaunas

The car can be picked up in Vilnius and left in Kaunas or vice versa.

2017

We are expanding to the seaside

We operate in Klaipeda, Palanga, Neringa, Kretinga and Gargždai!

2018

We are expanding to Poland

We operate in Warsaw, Gdansk, Krakow, Wroclaw, Poznan and other cities.

2019

Scooters!

We delight customers in Lithuania, Spain and Poland throughout the season.

We are expanding to Latvia and Estonia

We operate in cities such as Riga, Tallinn, Liepaja and Tartu!

2020

Do widzenia

We are temporarily suspending operations in Poland.

2021

Bzz

Electric cars join the hive!

2012

CityBee becomes operational

There are 50 Fiat 500 bees in Vilnius for city trips.

2016

We are expanding to Kaunas

The car can be picked up in Vilnius and left in Kaunas or vice versa.

2017

We are expanding to the seaside

We operate in Klaipeda, Palanga, Neringa, Kretinga and Gargždai!

2018

We are expanding to Poland

We operate in Warsaw, Gdansk, Krakow, Wroclaw, Poznan and other cities.

2019

Scooters!

We delight customers in Lithuania, Spain and Poland throughout the season.

We are expanding to Latvia and Estonia

We operate in cities such as Riga, Tallinn, Liepaja and Tartu!

2020

Do widzenia

We are temporarily suspending operations in Poland.

2021

Bzz

Electric cars join the hive!

Have questions?

Visit the FAQ page and check the answers to the Frequently Asked Questions.

Everything you need is CityBee app!

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