After purchasing a subscription, your 30-minute trips will be free of charge. The number of such trips is unlimited. If you exceed 30 minutes, each additional half-hour will cost 0.50 €.
How do I purchase a subscription?
You can purchase a subscription by clicking on “Menu” -> “My Wallet” -> “Purchase bicycle subscription” in the app.
If you do not want to purchase a subscription, you can just drive as much as you want, and each half-hour of use will cost you only 0.50 €.
You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. So it is not necessary to return the car to the same parking lot you picked it up from. You can see van zones by selecting the van icon in the app, search box, at the top of the map. All zones are marked in orange.
If the traffic accident occurs not due to the fault of a CityBee customer, no additional fees or penalties will apply.
If the traffic accident occurs due to the CityBee driver, the following options are available:
1. If the damage done amounts to less than the maximum financial liability (€500), the driver who damaged the car will be issued an invoice based on the repair estimate.
2. If the damage caused to the car is more than €500, the CityBee customer is subject to financial liability of €500. For those with a PREMIUM plan, the financial liability in the event of an accident is reduced from €500 to €100. If the accident occurred due to the fault of a CityBee driver, access to the service will be suspended until payment has been made.
“My wallet‘‘ is a virtual wallet that can be topped up.Adding money to the “Wallet” gives you an additional bonus that could be used to pay for the trips with CityBee. You can top Your wallet up with CityBee credits worth 25, 50 or 100 Euros. It can be done multiple times and wallet‘s capacity is not limited.
After topping up your wallet, a bonus will be added to your account – for adding 20 Eur. You will get 1 Eur., for adding 50 Eur – 3 Eur and for 100 Eur. – 7 Eur. You can top up your wallet using the bank card linked to your CityBee account or by making a transfer to CityBee bank account(in this case additional bonus for topping up the wallet is not added to the account).
Primarily all payments for the trip will be made from your “Wallet” – the total amount will be deducted from your wallet and only if the credit balance is insufficient, the money will be charged from Your bank card that is linked to your account.
If you have active CityBee credits in Your wallet, payments automatically will be made from it – there is no possibility to change the payment method.
To sign up, you need to download the CityBee app to your smart iOS or Android telephones.
To register, enter the requested personal data and a valid telephone number to verify your signing up.
The final step is to link a payment card to your CityBee account. That’s it. Now you can use a bike sharing service.
If you want to use a car sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!
We do not and cannot know your password. Your password is encrypted and we have neither the ability nor the right to check this information. To change the CityBee self-service password, click on “I forgot / want to change my password” on the website https://selfservice.citybee.lt/#/login. The system will then ask you to provide your email address linked to your CityBee account, you will then be sent an email with instructions explaining how to change your password.
We use your personal identification number to identify you, enter into and enforce an agreement with you, and provide you with CityBee vehicle sharing services. We also process your personal identification number on the basis of our legitimate interest.
The CityBee Privacy Policy (published at https://contracts.citybee.lt/privacy-policy/lt/20210114) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
At the moment, unfortunately, we do not have scooters in our park. We suggest using car sharing service or bike rent ( only in Kaunas and Kretinga) service.
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