Radar function

The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.

The radar function icon can be found in the “Search” section of the app, to the left of the “Filter” icon. When you click on the icon and activate the radar, it will turn blue.

The minimum radar distance is 150 meters, the maximum – 1250 meters.

When activating the radar, you can choose between two options:

Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.

Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the “Pay as you go” tariff. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).

Additional information:

The radar function will be activated at the specified time and will remain active until you reserve your car. If the car is not available within 2 hours, the radar will switch off. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.

Road taxes

Vignette and toll road rules depend on the country you are driving in:

🇱🇹 Lithuania

Vignettes are required for vans when driving on toll roads.

Drivers must purchase the vignette themselves and cover any applicable road charges.

You can find toll roads here:
https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai

You can purchase the vignette here:
https://pirkti.keliumokestis.lt/purchase/cart.xhtml

🇱🇻 Latvia

No vignette is required when driving within Latvia.

All necessary road charges are already included in the service price.

🇪🇪 Estonia

A vignette is required only if the vehicle weight exceeds 3500 kg.

If applicable, the driver must purchase it.

You can purchase the vignette here:
https://www.teetasu.ee/

Important

If you plan to drive outside the country where the vehicle was rented, please check the vignette and toll requirements in advance, as additional charges may apply.

How long is the CityBee subscription plan valid?

2 EUR discount for refueling

When you refill a bee with a fuel level less than 25% volume of the tank capacity, a 2 EUR discount will be added to your account for future trips.

ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you need to fill a full tank. The discount is given just once during your trip.

❗The discount will be added to your account within about an hour after the refueling.

How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.

A minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.

Thank you for taking care of our bee!

On what basis do you process my personal data?

We process your personal data on the basis of your consent in order to conclude, execute, and administer the agreement concluded with you, to comply with the requirements of legal acts, and for the legitimate interest.

The CityBee Privacy Policy (https://citybee.lt/en/privacy-policy/) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

End of the trip

Park the car in ‘CityBee’ zone when you’re finished. All zones are shown on the app map. For more details on parking zones, see our guide here.

Before you hop out, do a quick check:

– Grabbed all your stuff

– Car documents and accessories still in the car

– Key back where you found it (or somewhere the next person will easily spot it)

– Windows and sunroof closed

Then just open your active trip in the app, hit ‘End trip’, and confirm. Make sure the doors actually lock. You’ll get a confirmation.

Left something behind?

No worries. You can unlock the car once for free to grab your things. Find out more about retrieving lost items here.

Leaving the car in private parking lots

Parking in private paid lots is allowed, but you will need to cover the parking cost yourself.

For more details on parking zones, see our guide here.

Additionally, regardless of whether the area is shown in the app as a free parking zone (transparent) or a paid parking zone (yellow), customers must always comply with local traffic regulations, road signs, supplementary signs, and any other parking restrictions in force.

Before ending your reservation, always make sure that parking is permitted in the selected location.

Forgot/Lost items

Left something behind? You’ve got 24 hours to grab it for free.

Just reserve and unlock the same car like you normally would. You’ll have 5 free minutes to collect your stuff. Important: don’t turn on the ignition unless you’re planning to drive. If you stay longer than 5 minutes, you’ll automatically start a paid reservation.

After 24 hours, you can still find the car on our live map. If you don’t see your vehicle on the map, it may be in use by another customer at the moment. You can find available vehicles here:

Lithuania: https://map.citybee.lt/#/main-map

Estonia: https://map.citybee.ee/#/main-map

Latvia: https://map.citybee.lv/#/main-map

Need a hand? Reach out at info@citybee.lt, info@citybee.lv, info@citybee.ee, or through the in-app chat.