What data about me do you collect and for what purposes?

We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.

In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Pet carriage

Reserving and unlocking the vehicle

When reserving a car, you have two options:

· Choose a car, click on “Reserve,” and you will get a free 15-minute reservation, giving you access to the car for unlocking

· If you do not unlock the car within this 15-minute window, your reservation will automatically end unless you choose to pay for an extension.

If 15 minutes isn’t enough, you can extend your reservation for longer periods, but keep in mind:

· You can easily extend your reservation through the app after you’ve booked the car. Just click on Reservation and then select Extend.

· After the 15 minutes expire, the paid reservation time will begin. The cost per reserved minute is the same as the cost per minute when driving the car;

· You can extend the reservation for up to 24 hours;

· If you do not unlock the car by selecting “Unlock” in the app, the reservation will automatically end, and you will be charged for the time the reservation was active.
You can cancel a paid reservation at any time, and you will only be charged for the time used.

Once you’ve reached the car, click “Unlock” in the app. The car will unlock, and the keys will be inside the vehicle.

If you encounter any issues while trying to unlock the car using the app, please contact us by phone, and our 24-hour Beehive Assistance Center will be happy to help:

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 65460;

Contacts in Estonia: +372 600 0160.

Leaving the car in private parking lots

Parking in private paid lots is allowed, but you will need to cover the parking cost yourself.

For more details on parking zones, see our guide here.

Additionally, regardless of whether the area is shown in the app as a free parking zone (transparent) or a paid parking zone (yellow), customers must always comply with local traffic regulations, road signs, supplementary signs, and any other parking restrictions in force.

Before ending your reservation, always make sure that parking is permitted in the selected location.

Is the CityBee subscription valid for all vehicles?

CityBee car broke down

CityBee cars are new and in good technical condition. However, if your car does not start or breaks down (if you hear a strange sound, a red indicator lights on the dashboard or there are other signs of breakdown), please contact us by phone:

CityBee Lithuania contacts: +37070077084, info@citybee.lt;

CityBee Latvia contacts: +371 27265460, info@citybee.lv ;

CityBee Estonia contacts: +372 600 0160, info@citybee.ee.

Our task is to provide the services you need as soon as possible and smoothly so that any breakdown on the road will cause the least inconvenience and you will be able to continue your trip as soon as possible. No matter where in the city you are, we will quickly make conditions to continue your trip and you will get a compensation.