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Trip start fee of 0.49€ is included in the price calculation.
Yes, you can. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
It’s important to report damages, and here’s when:
Before starting your trip: No need to worry about minor scratches or dents—we’ll take care of those. However, if you notice anything that could make the car unsafe or unfit to drive, such as a flat tire, broken window, loose or missing trim, or a non-functioning light, please report it through the CityBee app.
During your trip: Report any damage to the vehicle that occurs, no matter how small. This includes accidents or collisions, regardless of who is at fault. By reporting promptly, you’ll ensure you’re covered by the BeeChill fee, and we’ll handle the rest. If you fail to report, you could be held responsible for damages. It’s always better to let us know right away!
To subscribe to CityBee, open the CityBee app and go to the ‘Subscription’ section. Choose the plan that best suits you from the available options. The plan cost will be automatically charged to the payment card linked to your CityBee account. Once the payment is successful, you’ll receive a confirmation email. The purchased plan will be activated immediately and will be valid for 30 days.
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.
2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.
5. Danske bank: No additional activation of the secure internet shopping is required.
6. Citadele bank: No additional activation of the secure internet shopping is required.
If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.
As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.
If the verification doesn’t work, we cannot continue providing assistance.
Please note that when calling from the registered phone number some additional identification questions may be asked.
All publicly available information will be provided to any caller without verification.
If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.
When using CityBee ”Flexible” or ”Prepaid package” tariff, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.
Important update about fuel cards!
Starting November 9, 2026, fuel cards will be gradually removed from CityBee vehicles. From January 1, 2027, they will no longer be available in any vehicle. Going forward, you will need to use the CityBee app to refuel.
Refuelling is easy!
Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!
If the fuel level is below 1/4 of the tank and you fill it up completely, you’ll receive a €2 discount.
Step by Step refueling guide
Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
If you decide not to refuel, you can cancel in two ways:
Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.
If you are unable to start refueling through the CityBee app, please contact our Customer Support team using the phone number available in the app during your trip or in the Contacts section of our website. Please make sure to use the number for the country where your trip started (Latvia, Lithuania, or Estonia). You can also reach us via in-app chat or email.
Due to company policy, we can only provide our services to customers with driver’s licenses issued in one of the countries listed below. If your country is not on the list, unfortunately, you will not be able to register.
Please note the following requirements:
We accept only valid photocard driver’s licenses with an expiry date.
We do not accept temporary or provisional driver’s licenses or documents.
We do not accept International Driving Permits (IDPs) or international driver’s licenses.
After submitting your driver’s license, you may be asked to provide an additional identification document to complete the verification process.
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Belarus |
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Belgium |
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Canada |
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Croatia |
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Czech Republic |
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Denmark |
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Egypt |
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Estonia |
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Finland |
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France |
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Georgia |
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Germany |
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Greece |
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Hungary |
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Iceland |
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Ireland |
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Isle of Man |
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Israel |
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Italy |
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Latvia |
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Liechtenstein |
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Lithuania |
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Luxembourg |
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Malta |
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Netherlands |
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Norway |
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Poland |
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Portugal |
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Romania |
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Russia |
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San Marino |
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Slovakia |
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Spain |
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Sweden |
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Switzerland |
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Turkey |
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Ukraine |
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United Kingdom |
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United States of America |
The price of this journey would be
0€
Trip start fee of 0.49€ is included in the price calculation.
