Bee Chill – we’ve got your back! If you happen to have an accident and accidentally damage the vehicle, don’t stress – we’ve got you covered. Just be sure to notify us right away, and we’ll take care of the rest.
The BeeChill is a financial responsibility fee is applied to all ‘Pay as You Go’ trips, and it’s already included in the price of trip packages or trips made with a subscription plan. You can see the fee in the app before you start your trip.
This fee is designed to cover any damage to the car that may occur due to an accident where you’re at fault, except for certain situations, such as failure to report the incident to us, causing the accident while under the influence of alcohol, violating traffic regulations, etc.
For more details on your liability and any exceptions, be sure to check out our Terms of Service.
If you want to use the car for longer than travelling from point A to point B, lock the car with a key at intermediate stops and take the keys with you. Do not mark the trip as complete in the app. If needed, you can continue your trip using the same car at any time. Only mark the trip as complete in the app when you no longer wish to use the car. Please note that if you lock the car with the key, if it has not been used for some time, but you have not completed the reservation via the app, the price of the travel time will continue to be calculated.
You can change your email address in the mobile app.
Select Menu – My profile – E-mail address – Replace the previous e-mail address with a new one.
You will receive an email at the new address with a confirmation link. You will need to click it to confirm the new email address.
CityBee cars can be used to travel within the European Union (or where CityBee car insurance is valid). However, you need to get our prior permission first.
The permission request must be sent to the general email addresses:
You can contact the LT team via info@citybee.lt;
You can contact the LV team via info@citybee.lv;
You can contact the EE team via info@citybee.ee.
Before deciding whether to allow to transport CityBee car outside of LT, LV or EE, we will assess our technical and organisational capabilities and your history of using CityBee services.
Please note that you can drive to Latvia and Estonia without the permission, but if you leave the car in one of these countries (in a zone marked in the CityBee app), there is an additional charge of 39EUR. The charge is applicable regardless of the registration number of the car.
With a CityBee subscription, you can drive any CityBee passenger car in Lithuania, except for cargo vehicles.
If you want to use the car for a day, a week, or longer, you can choose from our prepaid package deals.
The price of the fixed prepaid package will be charged at the beginning of the trip and the price for the extra kilometers and/or time will be charged during or at the end of the journey, depending on the length of your trip.
You can find all of the prepaid packages in the CityBee app by clicking on the chosen car reserve button.
If you happen to exceed the kilometers and /or time included in the price of the package, you will be able to continue the journey safely.
After the prepaid package ends (mileage and time included are finished), you will be paying for additional minutes and/or kilometers as specified in the chosen package deal.
You can also continue your trip by purchasing one more additional prepaid package without completing the active reservation.
If you decide to end the trip before using the time and /or kilometers indicated on the prepaid package, this balance will not be refunded.
Use is no different from a short-term CityBee rent, and all the benefits offered (insurance, fuel, washing) remain as well.
Choose the car you want from the CityBee fleet, reserve it, and start your journey.
Once you reserve a car, you are able to keep it reserved for you 15 minutes for free. However, if you weren’t able to reach the car within 15 minutes and need additional time – you can easily extend your reservation through the app. Just click on Reservation and then select Extend.
The price for extended reservation costs as much as the time price for that specific car displayed in the price list.
The maximum duration of the extended reservation is 24 hours. If you do not unlock a car by selecting Unlock in the app within that period, the reservation will discontinue and you will be charged for the time used. You can cancel the extended reservation anytime. In this case, you will pay only for the used paid reservation time.
Open the mobile CityBee app, which You are already signed into, select ,,Menu“ -> ,,Help“.
You will be directed to the Help center, select ,,Live chat“.
When the new live chat conversation will be opened, select the arrow to go back ( < ) at the top left of the page.
Select ,,See previous” and You will see all Your previous conversations in the live chat.
