Candidate privacy policy
CityBee candidate privacy policy is described in the following document:
en
Payment for fuel
When using CityBee, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.
Refueling is easy!
Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!
If the fuel is below 1/4 of the tank, you’ll receive a €2 discount for topping up.
Step by Step refueling guide
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Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
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When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
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The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
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When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
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If you decide not to refuel, you can cancel in two ways:
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Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
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Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.
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In rare cases, you may need to use the fuel card inside the car. This happens if the pump doesn’t work via the app or if you’re refueling outside the Baltic States. The CityBee app shows the PIN code and fuel type under your active reservation.
CityBee parking zones
‘CityBee’ zones shown on the app map indicate where you can start, pause, or end your trip. Always follow local traffic and parking rules, and avoid restricted areas such as ‘No Parking’, ‘Reserved’, or private spaces.
Please do not leave ‘CityBee’ cars in underground or multi-story car parks, private driveways, lawns, or areas with time-regulated parking.
Important: parking zones are different for passenger, van, and electric van vehicles.
Zone Types and How They Work
Transparent (light) areas are the main ‘CityBee’ zones. Here, you can freely end your trip or park temporarily free of charges as long as you follow parking rules and don’t use disabled, reserved, or private spots. If you park in a private paid lot such as Citypark, Unipark, Europark (unless stated otherwise), you are responsible for the parking fee.
Yellow zones may include an extra fee or a discount when starting or ending a trip, depending on the zone. Tap the yellow zone or (€) icon in the app to view details.
Grey (dark) zones are areas where trips cannot be ended. You can drive through them or park temporarily, but if you do, you’ll need to pay any parking fees yourself.
If you want to finish your trip, you must move to a transparent or yellow zone.
Private or Paid Parking Lots
Parking in private paid lots is allowed unless stated otherwise, but you will need to cover the parking cost yourself.
Country-Specific Parking Rules
Lithuania: You can park the car in public city parking free of charge if it’s a ‘CityBee’ permitted zone displayed in the app. Be aware of private parking exceptions and traffic rules described above. You can find parking zones in Vilnius, Kaunas, Klaipėda, Palanga, Kretinga, Gargždai.
Latvia: CityBee vehicles may be parked free of charge in public city parking spaces in Riga, Liepāja, Ventspils, Ādaži, and Jūrmala (an entry permit is not required; however, an additional fee will apply if the trip is ended in the yellow parking zone).
In Daugavpils, CityBee vehicles may be parked free of charge in two designated public parking zones – the Vienības Square parking zone and the Lāčplēša Street parking zone. As these parking zones may change, we recommend confirming the latest information with our Customer Support team before parking the vehicle.
Estonia: Parking is free in public city spaces (except Tallinn Old Town) and in selected Europark private car parks. If you park in a private paid lot, you must pay for parking yourself. In Tallinn Airport, CityBee vehicles can be parked in the A4 car-sharing parking lot. More information about the exact location can be found here.
Travelling Between Cities and Countries
❗ You’re welcome to take a CityBee car across the Baltics (Lithuania, Latvia, Estonia) and finish your trip in any CityBee zone you see in the app. Just keep in mind that a €69 cross-border fee applies when a trip starts in Latvia or Estonia and ends in Lithuania.
More information about the reason for this additional fee can be found here.
If you end the trip in Latvia or Estonia, no additional fees will be charged.
Van drivers should note that in some cases, road vignettes or passes may need to be purchased separately, depending on local regulations.
Before You End Your Trip
1. Open the ‘CityBee’ app, click ‘Reservation’ and check your current zone.
2. Ensure you are in a transparent or yellow zone.
3. Review any applicable fee or discount in the app.
4. Confirm you are parked correctly according to traffic and parking rules.
5. Avoid grey zones, restricted areas, or private driveways.
Driver's license registry
If you’d like to use the car-sharing service, you’ll need to confirm the validity of your driver’s license.
You can do this in just a few minutes by following the steps in the ‘CityBee’ app. Open the app, choose Add driver’s license and enter your driver license number.
We now offer several ways to confirm your license:
Smart-ID or Mobile-ID
Available for users whose driver’s license can be verified through these electronic identification methods.
Uploading photos
If you prefer pictures, you can complete the process by taking a few photos directly in the app. You’ll be asked to:
1) Take a selfie;
2) Take a selfie while holding your driver’s license;
3) Take a photo of the front side of the document.
Whichever method you choose, please make sure your document is valid and undamaged. When taking photos ensure good lighting and that document is removed from any cover or case so your document number, personal identification number, and personal photo can be clearly seen.
Note: We accept only photocard driver’s licenses.
What is the BeeChill fee?
Bee Chill – we’ve got your back! If you happen to have an accident and accidentally damage the vehicle, don’t stress – we’ve got you covered. Just be sure to notify us right away, and we’ll take care of the rest.
The BeeChill is a financial responsibility fee is applied to all ‘Flexible’ trips, and it’s already included in the price of trip packages or trips made with a subscription plan. You can see the fee in the app before you start your trip.
This fee is intended to cover any damage caused to the vehicle as a result of an accident for which you are responsible.
However, BeeChill does not apply in any of the cases listed in Section 7.17 of our Terms of Use. Below are some of the most common examples:
• if the accident is not reported;
• if the accident occurred while driving under the influence of alcohol or drugs;
• if the accident resulted from a serious violation of traffic regulations;
• or in any other cases specified in Section 7.17 of the Terms of Use.
For complete information about the application of BeeChill and all applicable exceptions, please refer to Section 7.17 of our Terms of Use.
2 EUR discount for refueling
When you refill a bee with a fuel level less than 25% volume of the tank capacity, a 2 EUR discount will be added to your account for future trips.
ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you need to fill a full tank. The discount is given just once during your trip.
❗The discount will be added to your account within about an hour after the refueling.
How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.
A minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.
Thank you for taking care of our bee!
Trip cost calculation
The usage time of the car starts from the moment of unlocking the car or when you click ‘extend the reservation’ and ends when the car is locked via the smartphone app.
Each time you use CityBee, you are able to choose ‘Flexible’ or prepaid ‘Packages’ pricing.
Trip start fee – additionally applicable to all ‘Flexible’ pricing trips (not applicable to travel packages). Fee amount for each car is indicated in the App.
Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.
You can find all of the available packages and prices in the CityBee app and use the custom package function.
There is no extra charge for fuel and insurance – we take care of it.
Minimum trip price
The minimum trip price is the smallest amount payable for our services, deducted from your payment account once you unlock the car or extend your reservation. If your trip cost exceeds the minimum, the remaining amount will be charged by the end of the trip. However, if the total is less than the minimum, the difference won’t be refunded.
You’ll find the minimum trip price for each car listed in the app.
Please note that discounts do not apply to the minimum trip price.
End of the trip
Park the car in ‘CityBee’ zone when you’re finished. All zones are shown on the app map. For more details on parking zones, see our guide here.
Before you hop out, do a quick check:
– Grabbed all your stuff
– Car documents and accessories still in the car
– Key back where you found it (or somewhere the next person will easily spot it)
– Windows and sunroof closed
Then just open your active trip in the app, hit ‘End trip’, and confirm. Make sure the doors actually lock. You’ll get a confirmation.
Left something behind?
No worries. You can unlock the car once for free to grab your things. Find out more about retrieving lost items here.