General Terms and Conditions for business clients
CityBee general terms and conditions are described in the following document:
When using CityBee, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.
Refueling is easy!
Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!
If the fuel is below 1/4 of the tank, you’ll receive a €2 discount for topping up.
Step by Step refueling guide
Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
If you decide not to refuel, you can cancel in two ways:
Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.
In rare cases, you may need to use the fuel card inside the car. This happens if the pump doesn’t work via the app or if you’re refueling outside the Baltic States. The CityBee app shows the PIN code and fuel type under your active reservation.
The amount of the BeeChill fee for each car is indicated in the App.
At CityBee, we prioritize safety, both for our drivers and everyone on the road. If you happen to exceed the speed limit, we’ll call you or send you a notification to remind you to slow down.
However, if after receiving this notification you continue to exceed the speed limit, a fine specified in our Pricelist will be applied. This fine serves as a reminder to follow the rules of the road and keep your driving safe.
By respecting speed limits, you’re not only avoiding fines but also contributing to a safer experience for everyone. Let’s keep it safe and smooth on the roads!
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
Please note that we do not process refunds older than 3 months. e.g. If you have filled up at a non Circle-K petrol station, the fuel receipt cannot be older than 3 months when you apply for a refund.
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.
2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.
5. Citadele bank: No additional activation of the secure internet shopping is required.
To get started with CityBee, you must link a payment card to your CityBee account.
You can link more than one payment card and choose before each trip which card will be used for automatic payment for the services immediately after the trip or during your trip, depending on the length of your journey.
A linked payment card should allow making automatic payments from the client’s account linked to a card.
Bee Chill – we’ve got your back! If you happen to have an accident and accidentally damage the vehicle, don’t stress – we’ve got you covered. Just be sure to notify us right away, and we’ll take care of the rest.
The BeeChill is a financial responsibility fee is applied to all ‘Pay as You Go’ trips, and it’s already included in the price of trip packages or trips made with a subscription plan. You can see the fee in the app before you start your trip.
This fee is designed to cover any damage to the car that may occur due to an accident where you’re at fault, except for certain situations, such as failure to report the incident to us, causing the accident while under the influence of alcohol, violating traffic regulations, etc.
For more details on your liability and any exceptions, be sure to check out our Terms of Service.
CityBee general terms and conditions are described in the following document: