The CityBee subscription plan does not automatically renew when it expires. However, if needed, you can purchase a new plan to continue your subscription.
This fee applies to all Flexible pricing trips and is already included in the price of our trip packages or trips made with a subscription plan!
Car screenwash can not be purchased with a „Circle-K“ card.
If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.
As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.
If the verification doesn’t work, we cannot continue providing assistance.
Please note that when calling from the registered phone number some additional identification questions may be asked.
All publicly available information will be provided to any caller without verification.
The minimum trip price is the smallest amount payable for our services, deducted from your payment account once you unlock the car or extend your reservation. If your trip cost exceeds the minimum, the remaining amount will be charged by the end of the trip. However, if the total is less than the minimum, the difference won’t be refunded.
You’ll find the minimum trip price for each car listed in the app.
Please note that discounts do not apply to the minimum trip price.
We’ve got you covered in the event of a car accident, as long as you inform us immediately about it and follow the Terms of Service, the BeeChill fee will take care of the damage.
However, there are exceptions where you will be financially liable, such as:
Failing to report the accident,
Intentional or reckless actions (e.g., driving under the influence or violating traffic laws),
Other exceptions mentioned in our Terms of Service (section 7.17).
In these cases, you will be responsible for the damage, and you will have to cover all costs. For full details, refer to our Terms of Service.
Park the car in ‘CityBee’ zone when you’re finished. All zones are shown on the app map. For more details on parking zones, see our guide here.
Before you hop out, do a quick check:
– Grabbed all your stuff
– Car documents and accessories still in the car
– Key back where you found it (or somewhere the next person will easily spot it)
– Windows and sunroof closed
Then just open your active trip in the app, hit ‘End trip’, and confirm. Make sure the doors actually lock. You’ll get a confirmation.
Left something behind?
No worries. You can unlock the car once for free to grab your things. Find out more about retrieving lost items here.
Left something behind? You’ve got 24 hours to grab it for free.
Just reserve and unlock the same car like you normally would. You’ll have 5 free minutes to collect your stuff. Important: don’t turn on the ignition unless you’re planning to drive. If you stay longer than 5 minutes, you’ll automatically start a paid reservation.
After 24 hours, you can still find the car on our live map. If you don’t see your vehicle on the map, it may be in use by another customer at the moment. You can find available vehicles here:
Lithuania: https://map.citybee.lt/#/main-map
Estonia: https://map.citybee.ee/#/main-map
Latvia: https://map.citybee.lv/#/main-map
Need a hand? Reach out at info@citybee.lt, info@citybee.lv, info@citybee.ee, or through the in-app chat.
