The amount of the BeeChill fee for each car is indicated in the App.
If you also want to use the car sharing service, you must confirm the validity of your driver’s license.
You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license.
First, the app will ask you to take a photo of the front side of your driver’s license. In the next step, take a selfie. The last step is to take a photo of yourself with your driver’s license in your hand.
Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.
Attention! We only accept photocard driver’s licences.
IN LITHUANIA:
During the MyBee car rental period, a subscription to PRO BRO Tunnel Car Wash Midi program is provided twice a month.
IN ESTONIA:
During the Mybee subscription period, you can wash your car 2 times a month at the “Jazz pesulad” car washes listed below.
NB! At the moment, the service is only available in Tallinn, Viimsi and Tartu.
Tallinn
• Kadaka Jazz Pesutänav – Kadaka tee 60, Tallinn
• Peterburi tee Jazz Pesutänav – Peterburi tee 77, Tallinn
• Sõle Jazz Pesutänav – Sõle 25A/1, Tallinn
• Laagri Jazz Pesutänav – Pärnu mnt 453E, Tallinn
• Smuuli Jazz Pesutänav – Punane 43, Tallinn
• Tondi Jazz Pesutänav – A.H. Tammsaare tee 64, Tallinn
• Mustakivi Jazz Pesutänav – Mustakivi tee 15, Tallinn
Viimsi
• Viimsi Jazz Pesutänav – Paadi tee 7, Viimsi
Tartu
• Lõunakeskuse Jazz Pesutänav – Optika tn 22, Tartu
• Kalda Jazz Pesutänav – Kalda tee 43a, Tartu
• Ringtee Jazz Pesutänav – Ringtee 28A, Tartu
The washing service is used on the basis of the car’s registration number, which is identified by the number recognition system in Jazz Pesulad.
To enter the car wash you need to wait operators signal.
NB! Make sure your vehicle’s number plate is readable.
You will receive an email notification after each trip made with your CityBee subscription plan, informing you of the remaining trips. You can also view your remaining trips in the CityBee app by selecting the desired car for your trip.
If the barrier did not open automatically, call the airport information line (+372) 605 8888. If you still had to pay for parking yourself, please keep the receipt so that we can refund you the amount paid for parking.
In the event that you have spent your personal funds, for example, to refuel the CityBee vehicle or have purchased window fluid, CityBee will return them to you if you perform the following actions:
Write to info@citybee.lv
Send a photo with a receipt from a gas station
Briefly explain the reason why you had to use your own funds
Fill out the refund form and send it back
CityBee will return the funds to your personal account within a week.
Important:
Currently, CityBee does not have the option to return the spent funds by adding them to your CityBee profile, but only to your personal bank account.
Please note that the bank account to which the funds are to be returned must match the name of the CityBee profile owner to whom the reservation was made.
Please note that this service is provided in Lithuania and estonia.
Lithuania:
You can find the map with all charging stations at https://www.plugshare.com that shows both “IgnitisON” and “ElintaCharge” (that are free of charge for CityBee EV users) and other providers’ charging stations.
Estonia:
You can find ‘Eleport’ charging stations which are free of charge for CityBee users here
You will receive an email notification after each trip made with your CityBee subscription plan, informing you of the plan’s expiration date. You can also check the expiration date in the CityBee app under the ‘Subscription’ section.
