Option 1
Pay as you go.
Pay for minutes, hours, days and kilometres. See the price of the journey in our Price calculator.
You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:
submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;
submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.
We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)
In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.
If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.
After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.
CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).
The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
This fee applies to all Flexible pricing trips and is already included in the price of our trip packages or trips made with a subscription plan!
Vignette and toll road rules depend on the country you are driving in:
Vignettes are required for vans when driving on toll roads.
Drivers must purchase the vignette themselves and cover any applicable road charges.
You can find toll roads here:
https://lakd.lrv.lt/lt/keliu-mokesciai-ir-rinkliavos/naudotojo-mokestis/apmokestinti-keliai
You can purchase the vignette here:
https://pirkti.keliumokestis.lt/purchase/cart.xhtml
No vignette is required when driving within Latvia.
All necessary road charges are already included in the service price.
A vignette is required only if the vehicle weight exceeds 3500 kg.
If applicable, the driver must purchase it.
You can purchase the vignette here:
https://www.teetasu.ee/
If you plan to drive outside the country where the vehicle was rented, please check the vignette and toll requirements in advance, as additional charges may apply.
We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.
In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.
As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.
If the verification doesn’t work, we cannot continue providing assistance.
Please note that when calling from the registered phone number some additional identification questions may be asked.
All publicly available information will be provided to any caller without verification.
To sign an agreement with CityBee, fill the application form:
https://citybee.lt/lt/verslo-klientai/ (For companies operating in Lithuania);
https://citybee.lv/lv/business-clients/ (For companies operating in Latvia);
https://www.citybee.ee/ee/arikliendile (For companies operating in Estonia).
The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.
The radar function icon can be found in the ‘Search’ section of the app, to the left of the ‘Filter’ icon. When you click on the icon and activate the radar, it will turn blue.
The minimum radar distance is 150 meters, the maximum – 1250 meters.
When activating the radar, you can choose between two options:
Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.
Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the ‘Flexible’ pricing. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).
Additional information:
The radar function will be activated at the specified time and will remain active until you reserve your car. If the car is not available within 2 hours, the radar will switch off. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.
Packages
Trip packages will help you save money, especially if you're planning a longer trip. By choosing a trip package, you'll pay less than travelling at the usual "pay as you go" price. You will be able to buy a specific amount of kilometers and time for the fixed price. If it happens that you exceed the kilometres and/or time included in the package price, you can continue your journey. For every minute and/or kilometre you exceed, you will be charged the amount indicated on the package. The fixed price of the package will be charged before the start of the journey, and we will charge you for the excess kilometres and/or time at the end of the journey.
You can also continue your journey by purchasing one or more additional packages before completing your active reservation. If you decide to end your trip before you have used the time and/or kilometres in your package, the balance will not be refunded.
Pay as you go.
Pay for minutes, hours, days and kilometres. See the price of the journey in our Price calculator.
Trip package.
In the app, you can buy before your trip a fixed-price package that includes a certain amount of kilometers and time. The different packages and their prices are listed below.
7.49€
8.99€
9.49€
9.49€
9.99€
10.49€
10.99€
11.49€
11.99€
11.99€
12.49€
13.99€
13.99€
16.99€
17.99€
18.49€
18.99€
19.99€
20.99€
21.99€
22.99€
22.99€
23.99€
26.99€
19.99€
24.99€
26.99€
26.99€
27.99€
28.99€
30.99€
31.99€
33.99€
33.99€
34.99€
39.99€
31€
35€
40€
36€
42€
40€
42€
43€
48€
48€
50€
55€
49€
55€
61€
56€
65€
60€
62€
64€
71€
72€
76€
82€
64€
72€
81€
75€
87€
80€
83€
84€
93€
94€
99€
107€
85€
94€
105€
97€
113€
100€
105€
105€
120€
120€
125€
135€
60€
67€
74€
69€
79€
75€
78€
81€
90€
90€
94€
104€
85€
94€
104€
97€
112€
105€
109€
113€
126€
126€
132€
145€
108€
120€
133€
124€
143€
135€
140€
145€
162€
162€
170€
186€
96€
106€
117€
110€
126€
120€
125€
129€
144€
144€
151€
166€
116€
129€
142€
133€
153€
145€
151€
156€
174€
174€
183€
200€
148€
164€
181€
170€
195€
185€
192€
199€
222€
222€
233€
256€
222€
248€
250€
251€
269€
255€
265€
275€
307€
305€
321€
352€
283€
316€
318€
320€
343€
325€
338€
350€
391€
389€
409€
449€
401€
447€
452€
454€
486€
460€
478€
495€
553€
551€
579€
635€
479€
535€
539€
542€
580€
550€
571€
592€
661€
659€
693€
760€
706€
788€
796€
800€
857€
811€
842€
874€
975€
971€
1021€
1120€
871€
972€
995€
986€
1071€
1000€
1039€
1077€
1202€
1198€
1259€
1381€
11.49€
22.49€
32.99€
50€
85€
118€
260€
520€
800€
7.49€
8.99€
9.49€
9.49€
9.99€
10.49€
10.99€
11.49€
11.99€
11.99€
12.49€
13.99€
13.99€
16.99€
17.99€
18.49€
18.99€
19.99€
20.99€
21.99€
22.99€
22.99€
23.99€
26.99€
19.99€
24.99€
26.99€
26.99€
27.99€
28.99€
30.99€
31.99€
33.99€
33.99€
34.99€
39.99€
31€
35€
40€
36€
42€
40€
42€
43€
48€
48€
50€
55€
49€
55€
61€
56€
65€
60€
62€
64€
71€
72€
76€
82€
64€
72€
81€
75€
87€
80€
83€
84€
93€
94€
99€
107€
85€
94€
105€
97€
113€
100€
105€
105€
120€
120€
125€
135€
60€
67€
74€
69€
79€
75€
78€
81€
90€
90€
94€
104€
85€
94€
104€
97€
112€
105€
109€
113€
126€
126€
132€
145€
108€
120€
133€
124€
143€
135€
140€
145€
162€
162€
170€
186€
96€
106€
117€
110€
126€
120€
125€
129€
144€
144€
151€
166€
116€
129€
142€
133€
153€
145€
151€
156€
174€
174€
183€
200€
148€
164€
181€
170€
195€
185€
192€
199€
222€
222€
233€
256€
222€
248€
250€
251€
269€
255€
265€
275€
307€
305€
321€
352€
283€
316€
318€
320€
343€
325€
338€
350€
391€
389€
409€
449€
401€
447€
452€
454€
486€
460€
478€
495€
553€
551€
579€
635€
479€
535€
539€
542€
580€
550€
571€
592€
661€
659€
693€
760€
706€
788€
796€
800€
857€
811€
842€
874€
975€
971€
1021€
1120€
871€
972€
995€
986€
1071€
1000€
1039€
1077€
1202€
1198€
1259€
1381€
11.49€
22.49€
32.99€
50€
85€
118€
260€
520€
800€
Visit the FAQ page and check the answers to the Frequently Asked Questions.