Option 1
Pay as you go.
Pay for minutes, hours, days and kilometres. See the price of the journey in our Price calculator.
To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.
Lithuania self – service: https://selfservice.citybee.lt/#/login;
Latvia self-service: https://selfservice.citybee.lv/;
Estonia self-service: https://selfservice.citybee.ee/.
If you experience a flat tire during your trip, don’t worry—we’re here to help! Here’s what you should do:
Pull over safely: First and foremost, make sure you stop the car in a safe location.
Contact us immediately: Let us know about the flat tire as soon as possible by reaching out through the CityBee app or our customer service. We’ll guide you on the next steps and assist with any necessary arrangements.
Don’t attempt repairs on your own: We’ll take care of everything, so there’s no need to replace the tire yourself. Just follow the instructions provided by our team.
The good news is that the BeeChill fee is designed to cover tire repairs, provided that you follow our Terms of Service and adhere to traffic laws. You’ll be covered as long as the flat tire isn’t caused by actions like driving on it while it’s flat, causing more damage, or failing to report the incident.
For more details, please take a moment to review our Terms of Service. We’re here to support you and ensure your experience is as smooth as possible!
You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:
submitting a request at e-mail info@citybee.lt; info@citybee.lv; info@citybee.ee, from email that is registered in your CityBee account that you want to delete;
submitting a request by e-mail at info@citybee.lt; info@citybee.lv; info@citybee.ee, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature);
In the CityBee app, by selecting Menu -> My profile -> Delete my account.
Please note that this service is provided in Lithuania and Estonia.
Every single CityBee electric vehicle has a different mileage which also heavily depends on the current season (i.e. the mileage is increased when the temperature is +15°C rather than when it’s -10°C):
Volkswagen e-Crafter: warm Summer – 130 km, cold winter – <85 km;
Peugeot e-2008: warm summer in the city ~300 km, out of the city ~220 km; cold winter in the city ~200 km, out of the city ~160 km.
Fiat 500e: warm summer in the city – 240km, out of the city – 180km, cold winter in the city – 190km, out of the city – 140km
For exact mileage, please take a look at the vehicle’s computer screen after having driven it for at least 5 km.
The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.
The radar function icon can be found in the “Search” section of the app, to the left of the “Filter” icon. When you click on the icon and activate the radar, it will turn blue.
The minimum radar distance is 150 meters, the maximum – 1250 meters.
When activating the radar, you can choose between two options:
Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.
Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the “Pay as you go” tariff. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).
Additional information:
The radar function will be activated at the specified time and will remain active until you reserve your car. If the car is not available within 2 hours, the radar will switch off. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.
Registration at CityBee is quick and easy. You don’t need to come anywhere – register with the mobile CityBee app and start using it! Registration will take just a few minutes.
The CityBee subscription is a test service. We are constantly looking for new ways to help our customers travel more affordably and conveniently. In planning the CityBee subscription, we considered the needs of our most active customers and decided to offer plans for the most common types of city trips, allowing customers to enjoy cost-effective travel without worrying about time. We will periodically evaluate the service’s activity and improve it as needed. All customer feedback and expectations are highly appreciated. If you have any comments, please reach out to info@citybee.lt.
CityBee reserves the right to change the terms of the CityBee subscription at any time.
In that case, we recommend purchasing a pre-paid trip package. Before starting your trip, you can choose whether you want to use a subscription plan trip or buy a pre-paid package. You can select from available packages or create your own.
Packages
Trip packages will help you save money, especially if you're planning a longer trip. By choosing a trip package, you'll pay less than travelling at the usual "pay as you go" price. You will be able to buy a specific amount of kilometers and time for the fixed price. If it happens that you exceed the kilometres and/or time included in the package price, you can continue your journey. For every minute and/or kilometre you exceed, you will be charged the amount indicated on the package. The fixed price of the package will be charged before the start of the journey, and we will charge you for the excess kilometres and/or time at the end of the journey.
You can also continue your journey by purchasing one or more additional packages before completing your active reservation. If you decide to end your trip before you have used the time and/or kilometres in your package, the balance will not be refunded.
Pay as you go.
Pay for minutes, hours, days and kilometres. See the price of the journey in our Price calculator.
Trip package.
In the app, you can buy before your trip a fixed-price package that includes a certain amount of kilometers and time. The different packages and their prices are listed below.
7.49€
8.99€
9.49€
9.49€
9.99€
10.49€
10.99€
11.49€
11.99€
11.99€
12.49€
13.99€
13.99€
16.99€
17.99€
18.49€
18.99€
19.99€
20.99€
21.99€
22.99€
22.99€
23.99€
26.99€
19.99€
24.99€
26.99€
26.99€
27.99€
28.99€
30.99€
31.99€
33.99€
33.99€
34.99€
39.99€
31€
35€
40€
36€
42€
40€
42€
43€
48€
48€
50€
55€
49€
55€
61€
56€
65€
60€
62€
64€
71€
72€
76€
82€
64€
72€
81€
75€
87€
80€
83€
84€
93€
94€
99€
107€
85€
94€
105€
97€
113€
100€
105€
105€
120€
120€
125€
135€
60€
67€
74€
69€
79€
75€
78€
81€
90€
90€
94€
104€
85€
94€
104€
97€
112€
105€
109€
113€
126€
126€
132€
145€
108€
120€
133€
124€
143€
135€
140€
145€
162€
162€
170€
186€
96€
106€
117€
110€
126€
120€
125€
129€
144€
144€
151€
166€
116€
129€
142€
133€
153€
145€
151€
156€
174€
174€
183€
200€
148€
164€
181€
170€
195€
185€
192€
199€
222€
222€
233€
256€
222€
248€
250€
251€
269€
255€
265€
275€
307€
305€
321€
352€
283€
316€
318€
320€
343€
325€
338€
350€
391€
389€
409€
449€
401€
447€
452€
454€
486€
460€
478€
495€
553€
551€
579€
635€
479€
535€
539€
542€
580€
550€
571€
592€
661€
659€
693€
760€
706€
788€
796€
800€
857€
811€
842€
874€
975€
971€
1021€
1120€
871€
972€
995€
986€
1071€
1000€
1039€
1077€
1202€
1198€
1259€
1381€
11.49€
22.49€
32.99€
50€
85€
118€
260€
520€
800€
7.49€
8.99€
9.49€
9.49€
9.99€
10.49€
10.99€
11.49€
11.99€
11.99€
12.49€
13.99€
13.99€
16.99€
17.99€
18.49€
18.99€
19.99€
20.99€
21.99€
22.99€
22.99€
23.99€
26.99€
19.99€
24.99€
26.99€
26.99€
27.99€
28.99€
30.99€
31.99€
33.99€
33.99€
34.99€
39.99€
31€
35€
40€
36€
42€
40€
42€
43€
48€
48€
50€
55€
49€
55€
61€
56€
65€
60€
62€
64€
71€
72€
76€
82€
64€
72€
81€
75€
87€
80€
83€
84€
93€
94€
99€
107€
85€
94€
105€
97€
113€
100€
105€
105€
120€
120€
125€
135€
60€
67€
74€
69€
79€
75€
78€
81€
90€
90€
94€
104€
85€
94€
104€
97€
112€
105€
109€
113€
126€
126€
132€
145€
108€
120€
133€
124€
143€
135€
140€
145€
162€
162€
170€
186€
96€
106€
117€
110€
126€
120€
125€
129€
144€
144€
151€
166€
116€
129€
142€
133€
153€
145€
151€
156€
174€
174€
183€
200€
148€
164€
181€
170€
195€
185€
192€
199€
222€
222€
233€
256€
222€
248€
250€
251€
269€
255€
265€
275€
307€
305€
321€
352€
283€
316€
318€
320€
343€
325€
338€
350€
391€
389€
409€
449€
401€
447€
452€
454€
486€
460€
478€
495€
553€
551€
579€
635€
479€
535€
539€
542€
580€
550€
571€
592€
661€
659€
693€
760€
706€
788€
796€
800€
857€
811€
842€
874€
975€
971€
1021€
1120€
871€
972€
995€
986€
1071€
1000€
1039€
1077€
1202€
1198€
1259€
1381€
11.49€
22.49€
32.99€
50€
85€
118€
260€
520€
800€
Visit the FAQ page and check the answers to the Frequently Asked Questions.