Option 1
Pay as you go.
Pay for minutes, hours, days and kilometres. See the price of the journey in our Price calculator.
If you contact us by phone, calling from a phone number that you haven’t registered in your CityBee profile, we will verify your identity by asking you to provide your profile or other information known only by you.
As part of this check, we can send a verification code (SMS or e-mail) to the registered phone number or e-mail address, asking you to provide the verification code.
If the verification doesn’t work, we cannot continue providing assistance.
Please note that when calling from the registered phone number some additional identification questions may be asked.
All publicly available information will be provided to any caller without verification.
Once payment is made for a CityBee subscription plan, it cannot be canceled or paused. The payment for the plan is non-refundable. The CityBee subscription plan cannot be sold or transferred to another person.
‘CityBee’ zones shown on the app map indicate where you can start, pause, or end your trip. Always follow local traffic and parking rules, and avoid restricted areas such as ‘No Parking’, ‘Reserved’, or private spaces.
Please do not leave ‘CityBee’ cars in underground or multi-story car parks, private driveways, lawns, or areas with time-regulated parking.
Important: parking zones are different for passenger, van, and electric van vehicles.
Zone Types and How They Work
Transparent (light) areas are the main ‘CityBee’ zones. Here, you can freely end your trip or park temporarily free of charges as long as you follow parking rules and don’t use disabled, reserved, or private spots. If you park in a private paid lot such as Citypark, Unipark, Europark (unless stated otherwise), you are responsible for the parking fee.
Yellow zones may include an extra fee or a discount when starting or ending a trip, depending on the zone. Tap the yellow zone or (€) icon in the app to view details.
Grey (dark) zones are areas where trips cannot be ended. You can drive through them or park temporarily, but if you do, you’ll need to pay any parking fees yourself.
If you want to finish your trip, you must move to a transparent or yellow zone.
Private or Paid Parking Lots
Parking in private paid lots is allowed unless stated otherwise, but you will need to cover the parking cost yourself.
Country-Specific Parking Rules
Lithuania: You can park the car in public city parking free of charge if it’s a ‘CityBee’ permitted zone displayed in the app. Be aware of private parking exceptions and traffic rules described above. You can find parking zones in Vilnius, Kaunas, Klaipėda, Palanga, Kretinga, Gargždai.
Latvia: CityBee vehicles may be parked free of charge in public city parking spaces in Riga, Liepāja, Ventspils, Ādaži, and Jūrmala (an entry permit is not required; however, an additional fee will apply if the trip is ended in the yellow parking zone).
In Daugavpils, CityBee vehicles may be parked free of charge in two designated public parking zones – the Vienības Square parking zone and the Lāčplēša Street parking zone. As these parking zones may change, we recommend confirming the latest information with our Customer Support team before parking the vehicle.
Estonia: Parking is free in public city spaces (except Old Town) and in selected Europark private car parks. If you park in a private paid lot, you must pay for parking yourself.
Travelling Between Cities and Countries
❗ You’re welcome to take a CityBee car across the Baltics (Lithuania, Latvia, Estonia) and finish your trip in any CityBee zone you see in the app. Just keep in mind that a €69 cross-border fee applies when a trip starts in Latvia or Estonia and ends in Lithuania.
More information about the reason for this additional fee can be found here.
If you end the trip in Latvia or Estonia, no additional fees will be charged.
Van drivers should note that in some cases, road vignettes or passes may need to be purchased separately, depending on local regulations.
Before You End Your Trip
1. Open the ‘CityBee’ app, click ‘Reservation’ and check your current zone.
2. Ensure you are in a transparent or yellow zone.
3. Review any applicable fee or discount in the app.
4. Confirm you are parked correctly according to traffic and parking rules.
5. Avoid grey zones, restricted areas, or private driveways.
You are subject to the following agreements, procedures, and policies:
In Lithuania:
In Latvia:
In Estonia:
Please note that this service is provided in Lithuania and estonia.
Lithuania:
You can find the map with all charging stations at https://www.plugshare.com that shows both “IgnitisON” and “ElintaCharge” (that are free of charge for CityBee EV users) and other providers’ charging stations.
Estonia:
You can find ‘Eleport’ charging stations which are free of charge for CityBee users here
Please note that this service is provided in Lithuania and Estonia.
Depending on the model and the charging station type, the time varies:
Fast charging stations (50+kW) – 0-80% in 45 min (VW e-Crafter, Fiat 500E) or 1h 10 min (Peugeot e-2008);
AC charging stations (11 kW) – 0-80% in 3.5h (VW e-Crafter, Fiat 500E) or 4.5h (Peugeot e-2008);
Home charging from domestic electric 220V socket – 0-80% in 14h (VW e-Crafter) or 20h (Peugeot e-2008, Fiat 500E).
At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.
How do I activate the secure internet shopping function?
1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.
2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.
3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.
4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.
5. Citadele bank: No additional activation of the secure internet shopping is required.
During your CityBee subscription period, you can choose between using a subscription plan trip or purchasing a pre-paid trip package for a longer route at the start of each trip. The pay-as-you-go pricing will automatically apply only if you exceed the allocated kilometers and/or minutes for the subscription plan or the additionally purchased package.
Packages
Trip packages will help you save money, especially if you're planning a longer trip. By choosing a trip package, you'll pay less than travelling at the usual "pay as you go" price. You will be able to buy a specific amount of kilometers and time for the fixed price. If it happens that you exceed the kilometres and/or time included in the package price, you can continue your journey. For every minute and/or kilometre you exceed, you will be charged the amount indicated on the package. The fixed price of the package will be charged before the start of the journey, and we will charge you for the excess kilometres and/or time at the end of the journey.
You can also continue your journey by purchasing one or more additional packages before completing your active reservation. If you decide to end your trip before you have used the time and/or kilometres in your package, the balance will not be refunded.
Pay as you go.
Pay for minutes, hours, days and kilometres. See the price of the journey in our Price calculator.
Trip package.
In the app, you can buy before your trip a fixed-price package that includes a certain amount of kilometers and time. The different packages and their prices are listed below.
7.49€
8.99€
9.49€
9.49€
9.99€
10.49€
10.99€
11.49€
11.99€
11.99€
12.49€
13.99€
13.99€
16.99€
17.99€
18.49€
18.99€
19.99€
20.99€
21.99€
22.99€
22.99€
23.99€
26.99€
19.99€
24.99€
26.99€
26.99€
27.99€
28.99€
30.99€
31.99€
33.99€
33.99€
34.99€
39.99€
31€
35€
40€
36€
42€
40€
42€
43€
48€
48€
50€
55€
49€
55€
61€
56€
65€
60€
62€
64€
71€
72€
76€
82€
64€
72€
81€
75€
87€
80€
83€
84€
93€
94€
99€
107€
85€
94€
105€
97€
113€
100€
105€
105€
120€
120€
125€
135€
60€
67€
74€
69€
79€
75€
78€
81€
90€
90€
94€
104€
85€
94€
104€
97€
112€
105€
109€
113€
126€
126€
132€
145€
108€
120€
133€
124€
143€
135€
140€
145€
162€
162€
170€
186€
96€
106€
117€
110€
126€
120€
125€
129€
144€
144€
151€
166€
116€
129€
142€
133€
153€
145€
151€
156€
174€
174€
183€
200€
148€
164€
181€
170€
195€
185€
192€
199€
222€
222€
233€
256€
222€
248€
250€
251€
269€
255€
265€
275€
307€
305€
321€
352€
283€
316€
318€
320€
343€
325€
338€
350€
391€
389€
409€
449€
401€
447€
452€
454€
486€
460€
478€
495€
553€
551€
579€
635€
479€
535€
539€
542€
580€
550€
571€
592€
661€
659€
693€
760€
706€
788€
796€
800€
857€
811€
842€
874€
975€
971€
1021€
1120€
871€
972€
995€
986€
1071€
1000€
1039€
1077€
1202€
1198€
1259€
1381€
11.49€
22.49€
32.99€
50€
85€
118€
260€
520€
800€
7.49€
8.99€
9.49€
9.49€
9.99€
10.49€
10.99€
11.49€
11.99€
11.99€
12.49€
13.99€
13.99€
16.99€
17.99€
18.49€
18.99€
19.99€
20.99€
21.99€
22.99€
22.99€
23.99€
26.99€
19.99€
24.99€
26.99€
26.99€
27.99€
28.99€
30.99€
31.99€
33.99€
33.99€
34.99€
39.99€
31€
35€
40€
36€
42€
40€
42€
43€
48€
48€
50€
55€
49€
55€
61€
56€
65€
60€
62€
64€
71€
72€
76€
82€
64€
72€
81€
75€
87€
80€
83€
84€
93€
94€
99€
107€
85€
94€
105€
97€
113€
100€
105€
105€
120€
120€
125€
135€
60€
67€
74€
69€
79€
75€
78€
81€
90€
90€
94€
104€
85€
94€
104€
97€
112€
105€
109€
113€
126€
126€
132€
145€
108€
120€
133€
124€
143€
135€
140€
145€
162€
162€
170€
186€
96€
106€
117€
110€
126€
120€
125€
129€
144€
144€
151€
166€
116€
129€
142€
133€
153€
145€
151€
156€
174€
174€
183€
200€
148€
164€
181€
170€
195€
185€
192€
199€
222€
222€
233€
256€
222€
248€
250€
251€
269€
255€
265€
275€
307€
305€
321€
352€
283€
316€
318€
320€
343€
325€
338€
350€
391€
389€
409€
449€
401€
447€
452€
454€
486€
460€
478€
495€
553€
551€
579€
635€
479€
535€
539€
542€
580€
550€
571€
592€
661€
659€
693€
760€
706€
788€
796€
800€
857€
811€
842€
874€
975€
971€
1021€
1120€
871€
972€
995€
986€
1071€
1000€
1039€
1077€
1202€
1198€
1259€
1381€
11.49€
22.49€
32.99€
50€
85€
118€
260€
520€
800€
Visit the FAQ page and check the answers to the Frequently Asked Questions.