Terms of Services
CityBee terms and conditions are described in the following documents:
en
Payment for CityBee services
To get started with CityBee, you must link a payment card to your CityBee account.
You can link more than one payment card and choose before each trip which card will be used for automatic payment for the services immediately after the trip or during your trip, depending on the length of your journey.
A linked payment card should allow making automatic payments from the client’s account linked to a card.
Extra fees
There are no registration or account creation fees. You only pay for the time you use the vehicle and the kilometers driven. Detailed pricing information is available on the “Pricing” page, while any additional fees and penalties are listed below in this Pricelist.
We strongly encourage you to use CityBee vehicles responsibly and return them in good condition. However, additional fees may apply if you fail to comply with the Terms and Conditions of the agreement or the rules for using the services.
Prices are available on the web pages:
LT – https://citybee.lt/en/pricing/;
LV – https://citybee.lv/en/pricing/;
EE – https://citybee.ee/en/pricing/.
The Terms discuss fines and conditions, principles and procedure of imposing them, whereas specific types of fines and their specific amounts are indicated in the Pricelist, which can be periodically updated. In any case, the User must get familiar with the Pricelist in the App, applicable to each reservation and currently valid before they confirm each reservation.
Please be aware that driving Cargo vehicles on motor highways requires payment. Drivers must either pay a user toll or present a document confirming toll payment, such as a vignette, in paper or electronic form. For more information about vignettes in Lithuania, and Estonia, please visit: Road taxes.
When driving within the borders of Latvia, vignettes are included in the price and drivers do not have to purchase them. If the trip is planned outside Latvia and the state border will be crossed, the driver must purchase a vignette.
Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the remaining amount due is debited no later than at the end of the trip, and if the minimum amount is not reached – the difference is not returned). The minimum trip price (its size) for each car is indicated in the App.
Additional fees
Please note that these additional fees may vary by market. You can find the specific additional fees applicable in Lithuania, Latvia, and Estonia by clicking on the relevant country name. Fees to which this applies are marked with an asterisk (*).
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The BeeChill Fee is a small financial protection fee applied to all ‘Flexible’ trips, and it’s already included in the price of trip packages – you can easily see the fee in the app before you start your trip.
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Fee for leaving the vehicle in the Republic of Lithuania (in a zone permitted by CityBee) – 69 EUR
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Parking Zone fee – a fee the amount of which is provided for on the App is charged for returning or collecting the Vehicle from the Parking Zone territories marked and shown on the App.
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Administrative fee in case of a violation of the Road Traffic Regulations and related events – 10 EUR*
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Long-term rent reservation cancellation fee – 35 EUR
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Long-term rent car refuelling administration fee – 12 EUR
In cases provided for in the Terms, you will also have to cover costs incurred by us in connection with damage caused by you or administration of your debt.
Fines and damages
If you or other persons, for whom you make it possible to use our vehicles, do not follow the Terms, the following fines may be imposed on you, which are deemed our liquidated damages:
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For allowing other persons to use the Account and (or) to drive, control or otherwise use the vehicle – 700 EUR
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For leaving a vehicle (i.e., ending the trip) not in CityBee zones marked in the App (the fine is also applied in cases where the trip is terminated on our initiative after applying for temporary protection measures): – 300 EUR*
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For loss of the vehicle starting keys – 120 EUR* You must also compensate for all costs of purchasing and programming the keys.
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For smoking inside the vehicle – 70 EUR*
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For fuel misappropriation or misuse of the fuel card – 500 EUR (in case of fuel misappropriation you will pay a fine, plus will compensate for the value of the misappropriated fuel)
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For dangerous, reckless or careless driving – 500 EUR*
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For driving under the influence of alcohol (above 0.00 per mile), narcotic substances and other substances affecting mental state (or when you consumed alcohol or used other intoxicating substances after the traffic accident before its circumstances were established, or avoided undergoing a blood alcohol or intoxication test (blood alcohol content or intoxication is understood as defined in legal acts). You must pay us the fine of the indicated amount for driving under the influence of alcohol (above 0.00 per mile), narcotic substances and other substances affecting mental state also in those cases when you transferred the Vehicle or otherwise made it possible for another person to drive it when he was under the influence of alcohol (above 0.00 per mile), narcotic substances and other substances affecting mental state, or when such a person avoided undergoing a blood alcohol or intoxication test – 2000 EUR
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For leaving a vehicle (i.e., ending the trip) in such a condition where it cannot be used for further trips (e.g., the vehicle is left in a private lot or a paid parking lot, from which it is not possible to leave without paying for parking.) – 70 EUR*
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For leaving the vehicle (i.e., ending the trip) without leaving the key in the vehicle, if within 2 hours from informing you about the collection of the key, the key is not returned – 70 EUR*
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For soiling of the vehicle, which requires additionally cleaning (including dry cleaning) – 100 EUR
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For failure to comply with our order not to exceed the permitted speed limit when you, after receiving a notification from us, continue to exceed the speed limit – 150 EUR
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Fee for leaving a car in an unauthorized place (when the car is towed to a storage area) – 200 EUR*
However, if the vehicle is damaged during a traffic accident caused by you (or another person for whom you made it possible to use our vehicle) in a non-sober state, participating in sports competitions, or otherwise violating the Terms, you will have to compensate us for damages in full. See the Terms.
About other cases of damages, see the Terms.
Night reservation
The Night Reservation package lets you reserve a car in the evening, and it will be waiting for you until the morning – perfect if you need a car early the next day or just want peace of mind.
The package is available from Sunday to Thursday, and can only be purchased between 9:00 PM and 11:00 PM. You’ll still see the package in the app during the day, but it will not be available for purchase outside of these hours.
❗If you already have an active reservation, you will still be able to purchase this package.
You can purchase only one Night Reservation package at a time.
To make sure you don’t miss it, you can set a reminder in the app – you’ll receive a push notification as soon as the Night package becomes available.
Here’s how it works:
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Choose any car between 9 PM and 11 PM and select the Night Reservation package for just €4.99.
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The car will be reserved for you overnight.
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If you’re not planning to drive right away, you can come to the car when it suits you. Reservation will extend automatically.
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During the 9-hour night reservation, you only pay for the kilometers driven – no minute charges apply.
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After the 9 hours, regular minute and kilometer rates will apply
Purchase of screenwash
Car screenwash can not be purchased with a „Circle-K“ card.
Duration of registration
Registration at CityBee is quick and easy. You don’t need to come anywhere – register with the mobile CityBee app and start using it! Registration will take just a few minutes.
End of the trip
Park the car in ‘CityBee’ zone when you’re finished. All zones are shown on the app map. For more details on parking zones, see our guide here.
Before you hop out, do a quick check:
– Grabbed all your stuff
– Car documents and accessories still in the car
– Key back where you found it (or somewhere the next person will easily spot it)
– Windows and sunroof closed
Then just open your active trip in the app, hit ‘End trip’, and confirm. Make sure the doors actually lock. You’ll get a confirmation.
Left something behind?
No worries. You can unlock the car once for free to grab your things. Find out more about retrieving lost items here.
What is the amount of the BeeChill fee?
The amount of the BeeChill fee for each car is indicated in the App.
How long is the CityBee subscription plan valid?
All CityBee subscription plans are valid for 30 days from the date of purchase. If you do not use all the trips included in the plan within this period, the plan will not be automatically renewed, and no refunds will be given for unused trips.