Driver's license registry

If you’d like to use the car-sharing service, you’ll need to confirm the validity of your driver’s license.

You can do this in just a few minutes by following the steps in the ‘CityBee’ app. Open the app, choose Add driver’s license and enter your driver license number.

We now offer several ways to confirm your license:

Smart-ID or Mobile-ID

Available for users whose driver’s license can be verified through these electronic identification methods.

Uploading photos

If you prefer pictures, you can complete the process by taking a few photos directly in the app. You’ll be asked to:

1) Take a selfie;

2) Take a selfie while holding your driver’s license;

3) Take a photo of the front side of the document.

Whichever method you choose, please make sure your document is valid and undamaged. When taking photos ensure good lighting and that document is removed from any cover or case so your document number, personal identification number, and personal photo can be clearly seen.

Note: We accept only photocard driver’s licenses.

Car wash

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

Payment card registry

At least one payment card must be linked to a CityBee account. You can link more than one payment card and choose from which card you will be billed for services before each trip. It is important that the card type is VISA or MasterCard and that the secure internet shopping function is activated.

How do I activate the secure internet shopping function?

1. SEB: Log in to your internet bank and look for “Accounts and Cards” -> “Card List” in the menu bar at the top. You’ll see all of your cards that can be registered with the secure internet shopping programme. Next to the desired card in the options below, click on “Online Billing” and click “Enable”.

2. Swedbank: Log in to your internet bank and look for “Cards” -> “Secure internet shopping” in the menu bar on the left. You’ll see all of your cards that can be registered with the secure internet shopping programme. Select the desired card next to the note “Online Billing” and click “Enable”.

3. Šiaulių Bankas: Log in to your Internet bank and in the menu on the left, select “Cards” -> “Secure payment” -> select the payment card for which you want to activate the secure internet shopping and click “Register” -> enter the requested data and confirm it by pressing the “Enter and Sign” button -> soon the status of the card will change to “Registered”.

4. Luminor bank: Log in to your Internet bank and in the menu, select the item “Payment cards” -> select the payment card for which you want to activate the secure internet shopping and in the opened window click “Secure shopping service settings” -> select the “Order service” button -> enter the requested data, which the bank will show you later during the purchase -> click “Order service”.

5. Citadele bank: No additional activation of the secure internet shopping is required.

Which paid car wash subscription can I choose?

IN LITHUANIA:

During the MyBee car rental period, a subscription to PRO BRO Tunnel Car Wash Midi program is provided twice a month.

IN ESTONIA:

During the Mybee subscription period, you can wash your car 2 times a month at the “Jazz pesulad” car washes listed below.

NB! At the moment, the service is only available in Tallinn, Viimsi and Tartu.

Tallinn

• Kadaka Jazz Pesutänav – Kadaka tee 60, Tallinn

• Peterburi tee Jazz Pesutänav – Peterburi tee 77, Tallinn

• Sõle Jazz Pesutänav – Sõle 25A/1, Tallinn

• Laagri Jazz Pesutänav – Pärnu mnt 453E, Tallinn

• Smuuli Jazz Pesutänav – Punane 43, Tallinn

• Tondi Jazz Pesutänav – A.H. Tammsaare tee 64, Tallinn

• Mustakivi Jazz Pesutänav – Mustakivi tee 15, Tallinn

Viimsi

• Viimsi Jazz Pesutänav – Paadi tee 7, Viimsi

Tartu

• Lõunakeskuse Jazz Pesutänav – Optika tn 22, Tartu

• Kalda Jazz Pesutänav – Kalda tee 43a, Tartu

• Ringtee Jazz Pesutänav – Ringtee 28A, Tartu

The washing service is used on the basis of the car’s registration number, which is identified by the number recognition system in Jazz Pesulad.

To enter the car wash you need to wait operators signal.

NB! Make sure your vehicle’s number plate is readable.

2 EUR discount for refueling

When you refill a bee with a fuel level less than 25% volume of the tank capacity, a 2 EUR discount will be added to your account for future trips.

ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you need to fill a full tank. The discount is given just once during your trip.

❗The discount will be added to your account within about an hour after the refueling.

How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.

A minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.

Thank you for taking care of our bee!

Does it apply to PAYG and Packages?

Does the BeeChill Fee cover accidental interior damage?

BeeChill fee can cover accidental interior damage, as long as the damage wasn’t intentional, and you inform us about the incident right away. We understand that accidents happen, and we’re here to help.

However, the BeeChill fee does not cover the damages caused by things like smoking, excessive trash, or spills that require dry cleaning. For these situations, a cleaning fee will apply. For more details, please check our Pricelist.

What happens to unused kilometers and time if I travel less than the allocated amount for a single plan trip?

About Us

A new approach to mobility

CityBee aims to create a cleaner and more open city. How? One CityBee car that can be shared can replace up to 12 private cars that most of the time stand still and fill neighborhoods and streets.

Get App To Ride

Some metrics

3 Baltic States

And more than 10 cities including Vilnius, Riga and Tallinn!

More than 1,300 cars

And all of them come to fleet brand new of which almost 40% are hybrids!

More than 3 million trips!

Over 400,000 users all over Lithuania!

History

2012

CityBee becomes operational

There are 50 Fiat 500 bees in Vilnius for city trips.

2016

We are expanding to Kaunas

The car can be picked up in Vilnius and left in Kaunas or vice versa.

2017

We are expanding to the seaside

We operate in Klaipeda, Palanga, Neringa, Kretinga and Gargždai!

2018

We are expanding to Poland

We operate in Warsaw, Gdansk, Krakow, Wroclaw, Poznan and other cities.

2019

Scooters!

We delight customers in Lithuania, Spain and Poland throughout the season.

We are expanding to Latvia and Estonia

We operate in cities such as Riga, Tallinn, Liepaja and Tartu!

2020

Do widzenia

We are temporarily suspending operations in Poland.

2021

Bzz

Electric cars join the hive!

2012

CityBee becomes operational

There are 50 Fiat 500 bees in Vilnius for city trips.

2016

We are expanding to Kaunas

The car can be picked up in Vilnius and left in Kaunas or vice versa.

2017

We are expanding to the seaside

We operate in Klaipeda, Palanga, Neringa, Kretinga and Gargždai!

2018

We are expanding to Poland

We operate in Warsaw, Gdansk, Krakow, Wroclaw, Poznan and other cities.

2019

Scooters!

We delight customers in Lithuania, Spain and Poland throughout the season.

We are expanding to Latvia and Estonia

We operate in cities such as Riga, Tallinn, Liepaja and Tartu!

2020

Do widzenia

We are temporarily suspending operations in Poland.

2021

Bzz

Electric cars join the hive!

Have questions?

Visit the FAQ page and check the answers to the Frequently Asked Questions.

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!