What should I do if I don’t want to use up the trip from the subscription plan?

How can I find out when my CityBee subscription plan expires?

Payment for fuel

When using CityBee ”Flexible” or ”Prepaid package” tariff, you don’t have to pay for fuel yourself – you only pay for the time and kilometers you drive.

Important update about fuel cards!

Starting November 9, 2026, fuel cards will be gradually removed from CityBee vehicles. From January 1, 2027, they will no longer be available in any vehicle. Going forward, you will need to use the CityBee app to refuel.

Learn more about the changes.

Refuelling is easy!

Go to any of our partner Circle K gas stations. Open the CityBee app and start the refueling. Follow the simple instructions, fill up, and hit the road!

If the fuel level is below 1/4 of the tank and you fill it up completely, you’ll receive a €2 discount.

Step by Step refueling guide

Check the Reservation map in the app to see nearby fuel stations. Tap a station for details and directions, then drive there.
When you arrive, tap the notification or open the CityBee app, go to Reservation, and select Refuel.
The app shows available pumps. Pick your pump, activate it, and wait for confirmation.
When it says, “Ready to fuel,” pick up the nozzle and start fueling. Return the nozzle when finished. The app will update the fueling status automatically.
If you decide not to refuel, you can cancel in two ways:
1. Manual cancel: Pick up the nozzle and immediately return it – the refueling is canceled.
2. Automatic cancel: If the nozzle is never picked up, the app will automatically cancel the refueling after 2 minutes of inactivity.

If you are unable to start refueling through the CityBee app, please contact our Customer Support team using the phone number available in the app during your trip or in the Contacts section of our website. Please make sure to use the number for the country where your trip started (Latvia, Lithuania, or Estonia). You can also reach us via in-app chat or email.

How to get started with CityBee?

To sign up, you need to download the CityBee app to your smart iOS or Android phone.

To register, enter the requested personal data and a valid telephone number to verify signing up.

The final step is to link a payment card to your CityBee account.

If you want to use a car-sharing service, you must confirm your driving license’s validity. You can do it just in a few minutes by following the instructions in the app!

What data about me do you collect and for what purposes?

We process your personal data in accordance with the General Data Protection Regulation (BDAR) and other legal requirements.

In order to provide you with services and administer them, we process your name, contact details, other data required for the use and provision of the services. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

Can the CityBee subscription plan be extended?

Change of password

To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.

Lithuania self – service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

Does the fee cover tow truck costs?

BeeChill fee covers towing costs if the vehicle needs to be towed due to an accident—just make sure to inform us right away, and we’ll handle the rest.

However, the BeeChill fee does not cover towing costs in the following situations:

Running out of charge: If you discharge the EV battery, towing costs won’t be covered, as it’s your responsibility to ensure the vehicle has enough charge, just like with fuel in traditional cars.

Parking violations: If the vehicle is towed because of a traffic violation, such as parking in a restricted area, the fee will not cover the costs and you’ll be responsible for the towing charges.

In these cases, it’s important to follow traffic rules and keep an eye on the vehicle’s battery or fuel level to avoid extra costs. For more details, please refer to our Terms of Service or Pricelist.

Midsummer package – 🎁1 day for free🎁

June 20, 2022

Planning to drive away from hectic city life during Midsummer? Or visiting grandparents? Maybe you want to recharge your batteries with friends in the nature for 4 days? 🌞

Order a car at the desired location or choose the “Midsummer” package in the app before starting the reservation* – pay for 3 days and 300km and get 1 day for free to enjoy this mini holiday to the fullest. 😏

You can order a car for Midsummer here 👉 Order a car

*The package can be purchased on June 22 and 23.

Everything you need is CityBee app!

Download the app, sign up in just 60 seconds and make a buzz!