You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. It is not necessary to return the car to the same parking lot you picked it up from. You can see van zones by selecting the van icon in the app at the top of the map.
You can change your email address in the mobile app.
Select Menu – My profile – E-mail address – Replace the previous e-mail address with a new one.
You will receive an email at the new address with a confirmation link. You will need to click it to confirm the new email address.
”My wallet” is used only in Lithuania and Estonia.
“My wallet‘‘ is a virtual wallet that can be topped up. Adding money to the “Wallet” gives you an additional bonus that could be used to pay for the trips with CityBee. You can top Your wallet up with CityBee credits worth 25, 50 or 100 Euros. It can be done multiple times and wallet‘s capacity is not limited.
After topping up your wallet, a bonus will be added to your account – for adding 25 Eur. You will get 1 Eur., for adding 50 Eur – 3 Eur and for 100 Eur. – 7 Eur. You can top up your wallet using the bank card linked to your CityBee account or by making a transfer to CityBee bank account(in this case additional bonus for topping up the wallet is not added to the account).
Primarily all payments for the trip will be made from your “Wallet” – the total amount will be deducted from your wallet and only if the credit balance is insufficient, the money will be charged from Your bank card that is linked to your account.
If you have active CityBee credits in Your wallet, payments automatically will be made from it – there is no possibility to change the payment method.
All CityBee cars are covered by compulsory Civil Liability Insurance, so you do not need to worry about the insurance. The car is equipped with an insurer-compliant, satellite-linked security system that will protect CityBee from possible theft.
In the event of a car accident where you are not the culprit (for example, a person who has violated the road traffic regulations hits your car), the insurance will cover the incurred losses and you will not have to pay anything extra.
If you drive a CityBee car and get in a car accident where you are the culprit, you will be subject to financial liability of up to €500. If the damage caused to the car is more than €500, the CityBee customer only needs to pay the maximum amount of financial liability of €500, even when the losses incurred are higher.
For those with a PREMIUM plan, the financial liability in the event of an accident is reduced from €500 to €100.
In case of non-insured events (for example, if you drive under influence, recklessly, etc.) you will have to pay the full amount for the damage caused.
Link to the law governing the CMTPLI in Lithuania;
Link to the law governing the CMTPLI in Latvia;
Link to the law governing the CMTPLI in Estonia.
An invoice is issued for the monthly travel. It includes all the trips made until the 5th day of every month by all employees added to your business account, for example, from June 5th till July 5th. The invoice is also always available at the self-service website.
The driver is responsible for KET violations (for example, a car left in the wrong place, speeding). We take responsibility for providing the driver’s data to the responsible public authority.
In the event of an accident, the contracted company is responsible. If the accident was not the fault of the CityBee customer, no additional fees or penalties will be applied.
If the accident was caused by the CityBee driver, the following options are available:
1. If the damage is less than (€ 500), then the repair bill is rewritten to the driver who damaged the car;
2. If the damage to the car is more than € 500, then the CityBee customer only needs to pay a fine of € 500 and does not have to cover the cost of repairing the car.
If the CityBee driver is at fault for the accident, access to the service is suspended until payment is made.
We evaluate this possibility individually, as it is not a standard procedure. Typically, billing is done on a monthly basis.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the Švaros Broliai tunnel car wash and wash your car for free.
We can supply you with wipes for cleaning windows and interior finishes.
Reserve a time with our partners and deliver the car for washing at the agreed time.
Our partners wash the exterior of a car, clean the interior, and refill the windshield washer fluid.
Partners contacts in Lithuania:
a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.
b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
1 minute
0.21€
1 hour
8.79€
1 day
39.49€
km
0.24€
1 week
179€
1 month
459€
The price of this journey would be
0€
Trip start fee of 0,5€ is included in the price calculation.
