How does a long-term car reservation for natural persons work?

Currently, CityBee offers a long-term car rent and any car from the CityBee car park can be rented. Usage is no different from short-term CityBee rent service, and all the offered benefits (insurance, fuel, washing) remain too.

How long can a person use a car?

If settlements are successful – the duration is unlimited.

What is the amount of time you will be charged for a trip when the car is used by an individual?

If you use the car continuously, the money will be charged every 24 hours. If the deduction is unable, we will ask you to pay or end the reservation of the car. If you have any credits in your CityBee wallet – it will be used first.

VAT invoice in this case will be issued for payments made last month instead of the actual date (end) of the reservation.

Can I carry pets?

How to reserve and unlock a car?

When reserving a car, you have two options:

1. 15-minute free reservation – choose a car, click on “Reserve” and you will get a 15-minute free reservation for your access to the car and its unlocking. If you do not unlock your car within 15 minutes, your reservation will be discontinued.

2. Extended reservation – a car can be reserved for more than 15 minutes.

In such a case, when 15 minutes free of charge expire, paid reservation time will be calculated. A minute per paid reservation costs as much as a minute per using a chosen car. The maximum duration of this reservation is 24 hours.

If you do not unlock a car by selecting “Unlock” in the app, the reservation will discontinue but you will have to pay for it. You can cancel a paid reservation. In this case, you will pay only for the used paid reservation time.

When you reach a car, click “Unlock” in the app. The car will unlock, and the keys will be inside the car.

If when trying to unlock a CityBee car (by clicking “Unlock” in the app), it does not open, please contact us by telephone, and the 24-hour beehive assistance center will help you.

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 6546;

Contacts in Estonia: +372 600 0160.

Can I issue a VAT invoice on behalf of the company by myself?

Absolutely yes!

1. Update CityBee app. Open the app and press section “Credit cards”. Add your personal or Bussines credit card and indicate company details. There you will receive an invoice for the trip.

2. If you do not provide any company details, the invoice will be issued in the usual way ( with your personal name ).

3.Before the trip select the card from which payment after the trip will be made. If you select a card with the specified details the invoice will be issued according to the written information.

4. The invoice of the previous month shall be sent on the first days of the following month.

Where can I refuel?

How to charge the car (In Lithuania only)?

Please note that electric cars can be found in Lithuania only.

Make sure the car is unlocked.
Open Charger socket cover on the car which is next to the driver’s door (in the case of the VW e-Crafter electric van) or behind the rear door (in the case of light electric vehicles). If the cover does not open, click “Unlock” on the car key.
In case of charging the vehicle at the “IgnitisON” or “ElintaCharge” fast charging station:
1. Use the right-most charging wire (“Type 2”) that is already connected to the charging station.
  
  Attention: Wire configurations may vary in some charging stations, so you can only find a Type 2 or “CCS” type wire.
2. Take the car keys and find the charging token attached (there are two tokens: one for “IgnitisON” and one for “ElintaCharge”).
3. Approach the charging station and scan the charging token.
4. Choose the charging slot (“Pasirinkite jungtį”) by pressing a button next to the shown option.
5. Press the button “Pradėti” to start charging.
In case of charging the vehicle at a 2-slot “ElintaCharge” station:
1. Take the charging wire from under the middle seat of a CityBee car:
  
  • In the case of the VW e-Crafter electric van – under the front center seat.
  
  • In the case of a passenger car – to the spare wheel space in the trunk.
  
  2. Put one side of the charger wire in the car electric socket and another side into the charging station.
  
  3. Scan the RFID token with “ElintaCharge” written on it.
  
  4. The word “Charging” should start lightning, which means the vehicle is being charged.
Check the car’s charging socket (the green light should be lightning; if there is an orange light or no light at all, it means that the car is not being charged) and the information screen behind the steering wheel (it should indicate that the car is being charged with an indicated time left until fully charged).

Can bikes be reserved (In Lithuania only)?

How to delete my account?

You can submit your request for the exercise of your rights (as far as your Account is concerned) to us in the following ways:

submitting a request by e-mail at dpo@citybee.lt, signed with qualified e-signature (e.g. by use of Smart-ID or M-signature), or
sending a request by e-mail at dpo@citybee.lt with a notarised copy of the personal ID document, or
arriving at our customer service department (in such a case, we will ask to produce a personal ID document).

Verification and account handling procedure usually takes between 2 to 14 days.