Where can I leave feedback on BeePool?

All feedback is greatly appreciated. You can share your experience in the app by clicking “Menu” -> “Help” -> “Start a conversation” or by writing an e-mail at info@citybee.lt.

We would like to remind you that CityBee does not analyze pretensions of BeePool users if it is regarding the actions or inactions of other users, travel conditions, advertisements or information provided by users, mutual communication on the search platform or other issues.

Financial liability in the event of a car accident

If the traffic accident occurs not due to the fault of a CityBee customer, no additional fees or penalties will apply.

If the traffic accident occurs due to the CityBee driver, the following options are available:

1. If the damage done amounts to less than the maximum financial liability (€600), the driver who damaged the car will be issued an invoice based on the based on the damage that our company has experienced.

2. If the damage caused to the car is more than €600, the CityBee customer is subject to financial liability of €600.

In case Porsche Taycan is damaged in a traffic accident through your fault, you will compensate us for the damages suffered due to the traffic accident, if you are between 25 and 30 years old, up to €15000, if you are 30 years and older – up to €5000, in the case a reduced financial responsibility was purchase in the Mobile App – an amount not exceeding €1000.

How long does it take to charge electric car (In Lithuania only)?

Please note that this service is provided in Lithuania and Estonia.

Depending on the model and the charging station type, the time varies:

Fast charging stations (50+kW) – 0-80% in 45 min (VW e-Crafter, Fiat 500E) or 1h 10 min (Peugeot e-2008);
AC charging stations (11 kW) – 0-80% in 3.5h (VW e-Crafter, Fiat 500E) or 4.5h (Peugeot e-2008);
Home charging from domestic electric 220V socket – 0-80% in 14h (VW e-Crafter) or 20h (Peugeot e-2008, Fiat 500E).

Measurements of the cargo area

VW Crafter, VW e- Crafter and MAN TGE

Cargo area measurements:

Length – 3201 mm.;

Height – 1961 mm.;

Width – 1832 mm.;

Width between wheelhouse – 1380 mm..

VW Crafter load capacity is up to 1411kg.

VW e- Crafter load capacity is up to 950kg.

Renault Master

Cargo area measurements:

Height – 1894 mm.;

Width – 1765 mm.;

Length – 3733 mm.

Car measurements:

Height – 2488 mm.;

Width – 2470 mm.;

Length – 6225 mm.

Load capacity is up to 1434kg.

Ford Transit

Cargo area measurements:

Height – 1886 mm.;

Width – 1784 mm.;

Length – 3494 mm;

Width between wheelhouse – 1392mm.

Car measurements:

Height – 2547 mm.;

Width – 2059 mm.;

Length – 5981 mm.

Load capacity is up to 1220kg.

What CityBee rules, policies, procedures apply to me?

Drivers license verification video call

During the process of drivers license approval, sometimes the system will ask you to join a video call.

You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.

If you do not join the video call within 7 days, the driver’s license will not be successfully approved.

I don't get a link to create a password when connecting to self-service center. What to do?

Make sure that your email address is entered correctly.
Check the spam section of your email inbox; the email may have gone there.
In case you still cannot find the email with the link to create a new password, please use a private Internet connection and press “Forgot/I want to change my password” again.
If none of the above steps help, please refer to your IT department in order to find out whether automatic CityBee emails are blocked.

How to add a gift coupon?

Toyota Yaris

Get App To Ride

How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

According to the information you provided, it would be cheaper to buy a package. Learn more in the app.

The price of this journey would be

0€

Trip start fee of 0.5€ is included in the price calculation.

1 minute

0.14€

1 hour

5.49€

1 day

28.99€

km

0.24€

Where can I leave feedback on BeePool?

Financial liability in the event of a car accident

How long does it take to charge electric car (In Lithuania only)?

Measurements of the cargo area

What CityBee rules, policies, procedures apply to me?

Drivers license verification video call

I don't get a link to create a password when connecting to self-service center. What to do?

How to add a gift coupon?

Toyota Yaris

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

Child seat

USB

Everything you need is CityBee app!

Where can I leave feedback on BeePool?

Financial liability in the event of a car accident

How long does it take to charge electric car (In Lithuania only)?

Measurements of the cargo area

What CityBee rules, policies, procedures apply to me?

Drivers license verification video call

I don't get a link to create a password when connecting to self-service center. What to do?

How to add a gift coupon?

Toyota Yaris

Price Calculator

Toyota Yaris

Car gallery

All features for your trip!

Automatic transmision

Bluetooth

Air conditioning

Child seat

USB

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Everything you need is CityBee app!