What to do in the event of a car accident?

In the event of a car accident, please follow the road traffic rules applied in Lithuania, Latvia and Estonia (depending on the country you are in). If a car accident is not complicated, it involves only two cars and there are no victims, the accident scheme is drawn up and the accident declaration which is in the glove box is filled in.

If there is any disagreement over the fault of the person involved in the accident, the police are called.

In all cases, CityBee must also be informed about the accidents by phone.

Contacts in Lithuania: +370 70077084, info@citybee.lt ; Contacts in Latvia: +371 272 6546, info@citybee.lv; Contacts in Estonia: +372 600 0160, info@citybee.ee.

What if the car gets dirty during a long-term reservation?

In Lithuania

If the car gets dirty during a long-term rental in Lithuania, we offer several options:

Go to the Švaros Broliai tunnel car wash and wash your car for free.
We can supply you with wipes for cleaning windows and interior finishes.
Reserve a time with our partners and deliver the car for washing at the agreed time.

Our partners wash the exterior of a car, clean the interior, and refill the windshield washer fluid.

Partners contacts in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25.

Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARI AUTO, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125.

Opening hours: I-V 9-18 h, tel. No. for reservation: +370 5 279 4406.

In Latvia

If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

In Estonia

If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.

How and where should I take a bike from?

Please note that this service is provided in Lithuania only.

Please select the nearest bicycle stop in the app.
Choose a bike and enter its number which you will find on a bike frame into the app.
Then click “unlock”. That’s it – now you can take a ride.
If you want to temporarily leave a bike, lock it manually, and later unlock it by pressing unlock button in the app

What should I do if I paid for the fuel myself?

If You refueled at another gas station and paid for it, we will reimburse your expenses.

There are two possible reimbursement methods:

1. We can add the amount spent on fuel to Your CityBee account. In such a case, the money would be used to pay for Your trips, and when the money runs out, the process will continue as usual – reservations will be charged to Your bank account.

2. We can reimburse the money to the bank account linked to Your CityBee account.

In order to get a reimbursement, You need to:

If You are a natural person, You need to send the information below to us via email at CityBee Lithuania- info@citybee.lt; CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Trip ID (You can find the trip ID number only if You finished the ride if the ride is still ongoing write the license plate number);
The amount that You paid for the fuel;
Bank account number which is linked to Your CityBee account;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

If You are a legal person, You need to send the information below to us via email at CityBee Lithuania- info@citybee.lt; CityBee Latvia- info@citybee.lv; CityBee Estonia- info@citybee.ee:

Name of Your company and the company code.
Information that You paid by Your own money and the company did not incur any loss;
Write Your name, surname, bank account number (If You would like to get the reimbursement to Your bank account);
Trip ID number;
Write the amount that You paid for the fuel;
Photo of Your receipt;
Write what kind of reimbursement would like to get (CityBee credits or reimbursement to Your bank account).

How often will the amount be deducted for the trip when the car is used by a natural person?

With a long-term car rental, the amount actually charged will be deducted every 24 hours (daily). The money will be deducted from the card of your choice. If you have deposited money in the CityBee wallet or accumulated credits, for example, for refuelling, the money will be first deducted from that amount. If the amount cannot be deducted, we will ask you to pay it or leave the car.

When and how was I introduced to the procedures and rules?

Bikes subscription

Please note that this service is provided in Lithuania only.

After purchasing a subscription, your 30-minute trips will be free of charge. The number of such trips is unlimited. If you exceed 30 minutes, each additional half-hour will cost 0.50 €.

How do I purchase a subscription?

You can purchase a subscription by clicking on “Menu” -> “My Wallet” -> “Purchase bicycle subscription” in the app.

Can I stop with a bike outside a zone for a short time? / Should I lock a bike?

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Toyota Yaris

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How long is your trip going to be?

Days

Hours

Min.

How many kilometers?

Km

The price of this journey would be

0€

1 minute

0.14€

1 hour

5.89€

1 day

26.49€

1 week

129€

1 month

339€

km

0.19€

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Child seat

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