Financial liability in the event of a car accident

If the traffic accident occurs not due to the fault of a CityBee customer, no additional fees or penalties will apply.

If the traffic accident occurs due to the CityBee driver, the following options are available:

1. If the damage done amounts to less than the maximum financial liability (€500), the driver who damaged the car will be issued an invoice based on the repair estimate.

2. If the damage caused to the car is more than €500, the CityBee customer is subject to financial liability of €500. For those with a PREMIUM plan, the financial liability in the event of an accident is reduced from €500 to €100. If the accident occurred due to the fault of a CityBee driver, access to the service will be suspended until payment has been made.

Vans and zones thereof

You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. So it is not necessary to return the car to the same parking lot you picked it up from. You can see van zones by selecting the van icon in the app, search box, at the top of the map.

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Do you pass on my personal data to third parties? Who processes my data? In which countries is my data processed?

We rely on other legal entities in the provision of our services (data centres, document, photo verification, administration, payment, audit, accounting, legal and advisory services, debt collection, mobile app usage analysis and statistics monitoring, direct marketing, email, SMS, payment intermediaries, etc.)

In all cases, we ensure that third parties providing services comply with our obligations of confidentiality and proper protection of personal data.

If necessary, your personal data may be provided to state and municipal authorities in accordance with applicable legislation and / or our legitimate interests.

After an accident involving a CityBee car used on your behalf, your data is transferred to insurance companies and, if necessary, to other parties involved in the accident.

CityBee also has the right and, in certain cases, the obligation to pass on information about road traffic offences committed by customers (e.g., speeding, drunk-driving) to the responsible authorities (e.g., the Police).

The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

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How do I add my driver’s license?

If you also want to use the car sharing service, you must confirm the validity of your driver’s license. You can do this in minutes by following the instructions in the mobile CityBee app! In the app, choose to add driver’s license. First, the app will ask you to take a selfie. In the next step take a photo of yourself holding your driver’s license. Last step – take a photo of the front side of your driver’s license.

Make sure the document is valid, intact and suitable for using. The document must be removed from a case or sheath. When taking a driver’s license, the document number, personal identification number and personal photo must be clearly visible, so make sure the lighting is good and the photos are bright.

I can’t log in to my CityBee self-service account, what should I do?

You should change your CityBee self-service password. You can do this on the website by clicking “I forgot / I want to change the password.” The system will then ask you to provide your email address linked to your CityBee account, you will then be sent an email with instructions explaining how to change your password.

LT self-service: https://selfservice.citybee.lt/#/login;

LV self-service: https://selfservice.citybee.lv/;

EE self-service: https://selfservice.citybee.ee/.