Can I issue a VAT invoice on behalf of the company by myself?

Absolutely yes!

1. Update CityBee app. Open the app and press section “Credit cards”. Add your personal or Bussines credit card and indicate company details. There you will receive an invoice for the trip.

2. If you do not provide any company details, the invoice will be issued in the usual way ( with your personal name ).

3.Before the trip select the card from which payment after the trip will be made. If you select a card with the specified details the invoice will be issued according to the written information.

4. The invoice of the previous month shall be sent on the first days of the following month.

Can you remind me my password? Can you tell when it was changed?

We do not and cannot know your password. Your password is encrypted and we have neither the ability nor the right to check this information. To change the CityBee self-service password, click on “I forgot / want to change my password” on the website. The system will then ask you to provide your email address linked to your CityBee account, you will then be sent an email with instructions explaining how to change your password.

Lithuania self-service: https://selfservice.citybee.lt/#/login;

Latvia self-service: https://selfservice.citybee.lv/;

Estonia self-service: https://selfservice.citybee.ee/.

What should I do if I want the car interior cleaned?

Our partners can clean not only the exterior but also the interior of the car.

If the car gets dirty in Lithuania:

a) Car wash ŠVARI AUTO, located in Vilnius Akropolis near SOS animal shelter Ozo g. 25. Opening hours: I-VII 10-20 h, tel. No. for reservation: +370 6 103 0111.

b) Car wash ŠVARUČIAI, located in Plaunu pats premises near Neste gas station, Laisvės pr. 125. Opening hours: I-V 9-18 h, tel. No. for reservation: +370663 70 666.

If the car gets dirty in Latvia, please contact us by calling +371 27265460 and we will provide you further details.

If the car gets dirty in Estonia, please contact us by calling +372 600 0160 and we will provide you further details.

How to pay for CityBee services?

To get started with CityBee, you must link a payment card to your CityBee account. You can link more than one payment card and choose before each trip which card will be used for automatic payment for the services immediately after the trip. A linked payment card should allow making automatic payments from the client’s account linked to a card. If the sum for the trip does not exceed €2, the payment will be taken only when the total sum of your trips exceeds €2.

If the sum of €2 is not reached by the last day of a current month, the Service Fee accrued will be automatically credited on the last day of a current month

What to do in the event of a car accident?

In the event of a car accident, please follow the road traffic rules applied in Lithuania, Latvia and Estonia (depending on the country you are in).

If a car accident is not complicated, it involves only two cars and there are no victims, the accident scheme is drawn up and the accident declaration which is in the glove box is filled in. If there is any disagreement over the fault of the person involved in the accident, the police are called;
Take some clear photos of the traffic accident and share it with us using the LiveChat feature in the app;

In all cases, CityBee must also be informed about the accidents by phone.

Contacts in Lithuania: +370 70077084;

Contacts in Latvia: +371 272 6546;

Contacts in Estonia: +372 600 0160.

On what basis do you process my personal data?

We process your personal data on the basis of your consent in order to conclude, execute, and administer the agreement concluded with you, to comply with the requirements of legal acts, and for the legitimate interest.

The CityBee Privacy Policy (https://citybee.lt/en/privacy-policy/) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.

What weight can a bicycle or its bag hold (In Lithuania only)?

How long does it take to charge electric car (In Lithuania only)?

Please note that this service is provided in Lithuania only.

Depending on the model and the charging station type, the time varies:

Fast charging stations (50+kW) – 0-80% in 45 min (VW e-Crafter) or 1h 10 min (Peugeot e-2008);
AC charging stations (11 kW) – 0-80% in 3.5h (VW e-Crafter) or 4.5h (Peugeot e-2008);
Home charging from domestic electric 220V socket – 0-80% in 14h (VW e-Crafter) or 20h (Peugeot e-2008).