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New functionality – ON

May 1, 2023

We’re super happy to introduce you to our new functionality – ON. ON is a cashback discount system that allows you to travel cheaper. From now on, when you travel with CityBee, a certain amount of the money you pay will be returned to you after each trip in the form of discount vouchers! The discount’s size will depend on the ON level that is assigned to you. ON level is determined by your spending on CityBee mobility services in the last three calendar months.

How to get into ON?

All private CityBee clients (individuals) who have agreed to the CityBee Terms of Use and have used CityBee mobility services in the last three months are included in ON.

How is the ON level determined?

The ON level is determined depending on the amount you have spent on CityBee mobility services in the last three calendar months.

There are three ON levels:

  • ON1 – a 3% cashback is given for every trip – after spending 0 EUR – 210,99 EUR in the last three months;
  • ON2 – a 5% cashback is given for every trip – after spending 211 EUR – 450,99 EUR in the last three months;
  • ON3 – a 7% cashback is given for every trip – after spending 451 EUR or more in the last three months.

The level does not change during the current month – it recalculates on the first day of each calendar month. For example, in December, you are in the ON1 level, and you are entitled to a 3% discount, but, in the last three months, including December, you had spent 250 EUR on CityBee mobility services, so on the 1st of January, you will be assigned to the ON2 level, and during January you will get a 5% discount.

How do I know which ON level I am in?

At the beginning of every month, you will be informed about the ON level assigned to you in the CityBee application. Also, information about your current ON level can always be checked in the “CityBee ON” section in the CityBee application, which you can find by pressing “Menu”.

How long are ON discount coupons valid for?

Issued discount coupons are valid for 3 months from the date of issue. The exact date of validity of the discount coupon is indicated in “CityBee ON” section in CityBee application.

How can I use collected ON discount coupons for the trip?

If you wish to use your ON discount coupons, you must activate them before starting your trip, i.e., before reserving the vehicle for your trip. You can activate your coupons in the CityBee application, in the “Menu” section by pressing on the “CityBee ON” section and by selecting “Auto-apply”.

If you activate your discount coupons while having an active reservation, i.e., after reserving the vehicle or during a trip, the discount coupon will only be applied to your next trip.

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