To change the CityBee self-service password, click on “I forgot/want to change my password” on the website . Once you’ve done that, enter your email address linked with your CityBee account in the box that appears. An email will be sent to your inbox with instructions explaining how to change your password.
Lithuania self – service: https://selfservice.citybee.lt/#/login;
Latvia self-service: https://selfservice.citybee.lv/;
Estonia self-service: https://selfservice.citybee.ee/.
During the process of drivers license approval, sometimes the system will ask you to join a video call.
You will receive a link to this call via SMS and e-mail. After receiving this link, please click on it and join the video call during these hours – 8:00-00:00.
If you do not join the video call within 7 days, the driver’s license will not be successfully approved.
Smoking is prohibited in CityBee cars. A fine for smoking in a car is €70.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
At the beginning of every month, you will be informed about the ON level assigned to you in the CityBee application. Also, information about your current ON level can always be checked in the “CityBee ON” section in the CityBee application, which you can find by pressing “Menu”.
Reduced financial liability is a service that allows you to reduce your responsibility, so that in the event of a road traffic accident in which a CityBee vehicle is damaged, a smaller amount of damages should be covered if the accident is your fault.
In a situation where the reduced financial responsibility has not been purchased – if the vehicle was damaged in a road traffic accident due to your fault, you should compensate the damages caused as a result of the road traffic accident up to 600 EUR.
In a situation where reduced financial liability has been purchased – if the vehicle was damaged in a road traffic accident due to your fault, the compensable amount will not exceed 200 EUR. (See CityBee extra fees.)
The reduced financial responsibility can be purchased in the application before starting the reservation by choosing a payment tariff. Fee amount for each car is indicated in the App.
Other conditions: A condition that reduces the amount of damages you are liable for does not apply if you caused the damage to us intentionally or through gross negligence. The circumstances in which you are required to indemnify us for any loss we incur are set out and detailed in the CityBee Terms and Conditions under ‘Vehicle, Property Operating Terms and Liability’.
The usage time of the car starts from the moment of unlocking the car or when you click “extend the reservation” and ends when the car is locked via the smartphone app.
Each time you use CityBee, you are able to choose “pay as you go” or prepaid packages:
Pay as you go – you can calculate the price of the trip here:
Price calculator CityBee Lithuania
Price calculator CityBee Estonia
Price calculator CityBee Latvia
Trip start fee – additionally applicable to all “pay as you go” trips (not applicable to travel packages). Fee amount for each car is indicated in the App.
Prepaid packages – the prices for the packages are fixed. Prepaid package prices are based on the time and kilometers included. If the time or kilometers included in the package are exceeded, the additional price is calculated according to the set tariff, specified when choosing the package.
You can find all of the available packages in the CityBee app.
There is no extra charge for fuel and insurance – we take care of it.
Minimum trip price is the minimum amount payable for the services, which is deducted from the Payment account after unlocking the car or extending the reservation (if the minimum amount is exceeded, the remaining amount due is debited no later than at the end of the trip, and if the minimum amount is not reached – the difference is not returned).
The minimum trip price (it’s size) for each car is indicated in the App.
Discounts are not applicable on the minimum trip price.
VW Crafter, VW e- Crafter and MAN TGE
Cargo area measurements:
Length – 3201 mm.;
Height – 1961 mm.;
Width – 1832 mm.;
Width between wheelhouse – 1380 mm..
VW Crafter load capacity is up to 1411kg.
VW e- Crafter load capacity is up to 950kg.
Renault Master
Cargo area measurements:
Height – 1894 mm.;
Width – 1765 mm.;
Length – 3733 mm.
Car measurements:
Height – 2488 mm.;
Width – 2470 mm.;
Length – 6225 mm.
Load capacity is up to 1434kg.
Ford Transit
Cargo area measurements:
Height – 1886 mm.;
Width – 1784 mm.;
Length – 3494 mm;
Width between wheelhouse – 1392mm.
Car measurements:
Height – 2547 mm.;
Width – 2059 mm.;
Length – 5981 mm.
Load capacity is up to 1220kg.