You can find the BeePool in the CityBee app on the main page, in the upper left corner. You just need to press the icon, which represents a group of people.
Yes, you can. The CityBee Privacy Policy provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
Children must be carried in kids’ chairs. CityBee cars have kids’ chairs (you can see whether there is a chair in a selected car by clicking on the car icon on the map or using a filter and selecting the criteria “Cars with kids’ chairs”). Chairs are for older children, i.e. this is a raised seat without a backrest.
Road traffic rules warn that children under the age of 12 and not higher than 150 cm are allowed to sit in the front seat only in special seats adapted to their weight and height.
For safety reasons, CityBee cars only provide a group 2/3 booster cushion for children from 22-36 kg, aged 6 to 12 years, following the law.
In improving our services, we always take into account customer feedback, changing needs, and seek to find new opportunities to enhance the customer experience. Therefore, this time, starting from March 1, 2024, we are suspending the operation of the accumulation discount system ON so that in the near future, we can offer even more valuable additional benefits to our most loyal customers. We believe that these benefits will allow you to enjoy CityBee journeys even more frequently.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
All private CityBee clients (individuals) who have agreed to the CityBee Terms of Use and have used CityBee mobility services in the last three months are included in ON.
Clients who have added a company payment card to their accounts and receive invoices on behalf of the company, are also included in ON.
During promotions organized by the company, different amounts of discounts are applied. Promotions are published on the website and/or mobile app.
If the car gets dirty during a long-term rental in Lithuania, we offer several options:
Go to the PRO BRO tunnel car wash and wash your car for free;
Contact us by +37070044844, Facebook or via email info@citybee.lt.
If the car gets dirty during a long-term rental in Latvia, please contact us by calling +371 27265460 and we will provide you further details.
If the car gets dirty during a long-term rental in Estonia, please contact us by +372 600 0160, Facebook or via email info@citybee.ee and we will provide you further details.
The radar function in the CityBee app helps the user to be the first to know if any of the CityBee cars are nearby his location at a specific time chosen by the user.
The radar function icon is located first from the left side in the main menu section of the application. When you click on the icon and activate the radar, it will turn orange.
The minimum radar distance is 100m, the maximum – 800m.
The radar function has two modes:
Notification without automatic reservation – when a CityBee car appears at the specified time and distance, the app will send a message to the user to inform them about it.
Automatic reservation – when a CityBee car appears at the specified time and distance, an automatic car reservation will be made by choosing the “Pay as you go” tariff. The tariff can be changed after car reservation. Car reservation remains free until the end of the free reservation period (15 min).
Other details:
The radar function will continue to work even if the car is reserved until the user turns it off manually. The radar function detects only cars that are incoming in the current location of the user and chosen distance when the radar function is activated.
You can pick up the selected van only from the CityBee van areas, and you can complete the trip and leave the car in any permitted CityBee van area, in any city with a CityBee van area. So it is not necessary to return the car to the same parking lot you picked it up from.
During long-term reservation, without ending the trip, you can leave the van in CityBee green parking zones.
You can view the van zones in the CityBee app.