How to order a car with delivery?
Fill out the order form – at least 12 hours before the delivery of the car.
We will contact you after receiving the order.
Car delivery is free.
The cost of the selected prepaid package will be applied in the first minute.
The service cannot be canceled if there are 3 hours or less left until the scheduled delivery. If the service is canceled within this time period, the selected prepaid package will be charged.
With which CityBee tariff can I order a car with delivery?
You can order a car only by choosing one of the prepaid packages, which are at least 24 hours. The pre-paid package fee for the car will be applied at the time it is delivered and its booking starts. If you drive more kilometers or a longer period of time than in the selected prepaid package, an additional fee will be applied according to the “Pay as you go” tariff.
Why order a car with delivery?
Order a car and be worry-free! You won’t have to worry about whether the CityBee car will be nearby at the desired time, what model the car will be, whether it will be clean, whether it will be in perfect technical condition – we will take care of all this before delivery!
Important:
Car with delivery is available in LV and EE countries only.
When ordering a car with delivery, the car includes fuel, insurance, the possibility to use the Riga Traffic parking lot free of charge, cleanliness, disinfectants, road vignettes and technical service.
In case of additional conditions during delivery, information about its necessity must be provided in the comment.
When using CityBee, you do not need to pay for the fuel – you will pay only for the time used and for kilometers driven.
When the fuel drops to 1/4 volume of the tank capacity, go to any Circle-K gas station in Lithuania and fuel the bee. Fill a full fuel tank and pay with the gas stations’ card which you will find in the CityBee car at the sun visor on the top of the driver’s side.
You will find the payment card PIN code in the CityBee app after opening your active reservation. You will find stickers indicating the type of fuel for a car on the sun visor and the fuel tank cover (both inside and outside).
You really won’t have to worry: if the need arises, the CityBee team will contact you and take care of everything. In case you have any problems, you can always call and we will help you immediately!
CityBee Lithuania: +37070077084;
CityBee Latvia: +371 27265460;
CityBee Estonia: +372 600 0160.
*The cashback discount system ON is discontinued on March 1st. The accumulated discounts can be used within the validity period specified in the app and after March 1st.*
If you wish to use your ON discount coupons, you must activate them before starting your trip, i.e., before reserving the vehicle for your trip. You can activate your coupons in the CityBee application, in the “Menu” section by pressing on the “CityBee ON” section and by selecting “Auto-apply”.
If you activate your discount coupons while having an active reservation, i.e., after reserving the vehicle or during a trip, the discount coupon will only be applied to your next trip.
You cannot use ON discount coupons to pay for your previous trips or to purchase a gift coupon.
If you forgot your personal belongings in a CityBee car, please contact us immediately and we will try to find and return them as soon as possible.
To check whether the car is reserved or not, enter the car number on this map – https://map.citybee.lv/#/main-map
That way, you can keep track of the car’s location and book it to pick up the necessary things from the car.
City Bee Lithuania contacts: +370 7007 7084;
CityBee Latvia contacts: +371 272 65460;
CityBee Estonia contacts: +372 600 0160.
When you refill a bee with a fuel level less than 25% volume of the tank capacity, a 2 EUR discount will be added to your account for future trips.
ATTENTION! Discount for refueling the car is applied only when the fuel drops to 1/4 volume of the tank capacity and you fill a full tank. The discount is given just once during your trip.
How to refuel: https://intercom.help/citybee/en/articles/4890184-do-you-need-to-pay-for-the-fuel.
A minimum fee will still be charged if the trip is less than it. Discounts will be applied after that.
Thank you for taking care of our bee!
We process your personal data on the basis of your consent in order to conclude, execute, and administer the agreement concluded with you, to comply with the requirements of legal acts, and for the legitimate interest.
The CityBee Privacy Policy (https://citybee.lt/en/privacy-policy/) provides detailed information on the purpose of processing your personal data and the duration of storage thereof.
The app provides the opportunity to communicate personally with passengers or the driver:
If you are a driver – in the „Chats“ section you will be able to see all the passengers whose reservations you have already confirmed, and in this way you will be able to contact them directly;
If you are a passenger – in the „Chats“ section you will be able to see the driver who accepted your request and you will be able contact the driver.
The possibility of chatting for passengers occurs not only after submitting a reservation request, but also before it is submitted – in this way, the passenger can contact the driver and get any additional information about the trip.